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Whiteco Pool Solutions Survey
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1.
What is your hotel name (include city name, in the format of, "Residence Inn Omaha", or "Element Houston", etc.)?
(Required.)
2.
Does your Whiteco technician visit your hotel every month, and at the same intervals?
Yes
No
If "No", at what frequency does your technician visit the hotel?
3.
If/when there are problems with your pool or spa does your technician repair the problem, and then explain what caused the problem, demonstrating to your maintenance team how to prevent the problem in the future?
Yes
No
If "No", please explain.
4.
Does Whiteco call your hotel to determine if and how many chemicals you will need for the following month?
Yes
No
5.
Do you often have to call your technician back to the property during the month because the chemicals do not remain at the proper levels?
Yes
No
6.
When Whiteco is asked to perform a service call, do they show up in a timely manner?
Yes
No
7.
Has your pool or spa been shut down due to a chemical imbalance, either by hotel staff or a health inspector?
Yes
No
If "Yes", please give details.
8.
Does your technician arrive during normal business hours?
Yes
No
If "No", when do they typically arrive?
9.
Has the Whiteco technician for your property ever asked the maintenance team to repair any Whiteco equipment (over the phone, for example)?
Yes
No
If "Yes", please give details.
10.
What is your current monthly service charge for Whiteco's services?
11.
On a scale of 1 to 10, 1 being extremely unsatisfied, and 10 being completely satisfied, what is your overall level of satisfaction with Whiteco Pool Services?
1
10
Clear
12.
Any general comments you'd like to share regarding Whiteco, or any other pool/spa related systems or service?
