Question Title

* 1. How has COVID-19 affected your ability to service your customers, check all that apply?

Question Title

* 2. How will COVID-19 affect your ability to service your customers moving forward, check all that apply?

Question Title

* 3. What kinds of tools or practices are you investing in to improve how you deliver service and support to your customers moving forward?

Question Title

* 4. What do you see as the biggest challenges for making these investments successful?

Question Title

* 5. There are a lot of conversations happening around AI. Are you looking to implement some kind of AI solution in the near future?

Question Title

* 6. Who in your organization do you think would benefit most from an AI tool?

Question Title

* 7. Please chose your biggest challenge over the next year for your service/support organization from the choices below.

Question Title

* 8. Before COVID, please rank the KPI’s below that you track for your service/support organization.

Question Title

* 9. Moving forward, please now rank the same KPI’s.

Question Title

* 10. What is your organization’s outlook on AI tools available today?

Question Title

* 11. What things are critical for you as you evaluate technical purchases?

Question Title

* 12. Would it be valuable to have an AI tool that helped inexperienced technicians and call center personnel triage and resolve problems like your most senior technicians?

Question Title

* 13. What are you doing to combat the aging workforce? Check all that apply.

Question Title

* 14. Enter your company email below for a chance to win a $250 Amazon Gift Card (not required)

T