QCAP Client Satisfaction Survey 2020

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* 1. Did you use a QCAP service this year (2019-2020)?

Yes

I am not sure

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* 2. The QCAP staff I worked with were professional and treated me with respect.

Yes

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* 3. How did you hear about QCAP? Check all that apply.

Friend/Family

Searched Online

Social Media (Facebook, etc.)

Newspaper/TV/Radio

MassHire referral

DTA referral

Another agency referred me

Walk-In

Flyer

Other (please specify)

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* 4. QCAP staff provided me with information about other programs.

Yes

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* 5. QCAP was able to accommodate my language needs. If not, please tell us about your language needs.

Yes

(Please describe your language needs and how they can best be accommodated.)

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* 6. For each program you have used at QCAP, how would you rate your customer service experience?

Please rate all programs you have used.

	Very Positive	Positive	Negative	Very Negative	I did not use this program
Adult Basic Education (ABE) classes	Adult Basic Education (ABE) classes Very Positive	Adult Basic Education (ABE) classes Positive	Adult Basic Education (ABE) classes Negative	Adult Basic Education (ABE) classes Very Negative	Adult Basic Education (ABE) classes I did not use this program
English for Speakers of Other Languages (ESOL)	English for Speakers of Other Languages (ESOL) Very Positive	English for Speakers of Other Languages (ESOL) Positive	English for Speakers of Other Languages (ESOL) Negative	English for Speakers of Other Languages (ESOL) Very Negative	English for Speakers of Other Languages (ESOL) I did not use this program
Child Care Vouchers	Child Care Vouchers Very Positive	Child Care Vouchers Positive	Child Care Vouchers Negative	Child Care Vouchers Very Negative	Child Care Vouchers I did not use this program
Child Care Information and Referrals	Child Care Information and Referrals Very Positive	Child Care Information and Referrals Positive	Child Care Information and Referrals Negative	Child Care Information and Referrals Very Negative	Child Care Information and Referrals I did not use this program
Quincy/Braintree CFCE (playgroup for young children, parent workshops and other activities)	Quincy/Braintree CFCE (playgroup for young children, parent workshops and other activities) Very Positive	Quincy/Braintree CFCE (playgroup for young children, parent workshops and other activities) Positive	Quincy/Braintree CFCE (playgroup for young children, parent workshops and other activities) Negative	Quincy/Braintree CFCE (playgroup for young children, parent workshops and other activities) Very Negative	Quincy/Braintree CFCE (playgroup for young children, parent workshops and other activities) I did not use this program
Fuel Assistance	Fuel Assistance Very Positive	Fuel Assistance Positive	Fuel Assistance Negative	Fuel Assistance Very Negative	Fuel Assistance I did not use this program
Heating System Repairs, Cleaning and/or System Replacement	Heating System Repairs, Cleaning and/or System Replacement Very Positive	Heating System Repairs, Cleaning and/or System Replacement Positive	Heating System Repairs, Cleaning and/or System Replacement Negative	Heating System Repairs, Cleaning and/or System Replacement Very Negative	Heating System Repairs, Cleaning and/or System Replacement I did not use this program
Weatherization	Weatherization Very Positive	Weatherization Positive	Weatherization Negative	Weatherization Very Negative	Weatherization I did not use this program
Food Pantry at Southwest Community Food Center or at Head Start	Food Pantry at Southwest Community Food Center or at Head Start Very Positive	Food Pantry at Southwest Community Food Center or at Head Start Positive	Food Pantry at Southwest Community Food Center or at Head Start Negative	Food Pantry at Southwest Community Food Center or at Head Start Very Negative	Food Pantry at Southwest Community Food Center or at Head Start I did not use this program
SNAP Application/Reapplication Assistance	SNAP Application/Reapplication Assistance Very Positive	SNAP Application/Reapplication Assistance Positive	SNAP Application/Reapplication Assistance Negative	SNAP Application/Reapplication Assistance Very Negative	SNAP Application/Reapplication Assistance I did not use this program
REACH Center: Financial Coaching (money management, credit building, debt management, etc.)	REACH Center: Financial Coaching (money management, credit building, debt management, etc.) Very Positive	REACH Center: Financial Coaching (money management, credit building, debt management, etc.) Positive	REACH Center: Financial Coaching (money management, credit building, debt management, etc.) Negative	REACH Center: Financial Coaching (money management, credit building, debt management, etc.) Very Negative	REACH Center: Financial Coaching (money management, credit building, debt management, etc.) I did not use this program
REACH Center: Career Coaching (job search support, resume and interview prep)	REACH Center: Career Coaching (job search support, resume and interview prep) Very Positive	REACH Center: Career Coaching (job search support, resume and interview prep) Positive	REACH Center: Career Coaching (job search support, resume and interview prep) Negative	REACH Center: Career Coaching (job search support, resume and interview prep) Very Negative	REACH Center: Career Coaching (job search support, resume and interview prep) I did not use this program
Free Tax Preparation (VITA)	Free Tax Preparation (VITA) Very Positive	Free Tax Preparation (VITA) Positive	Free Tax Preparation (VITA) Negative	Free Tax Preparation (VITA) Very Negative	Free Tax Preparation (VITA) I did not use this program
Head Start/Early Head Start	Head Start/Early Head Start Very Positive	Head Start/Early Head Start Positive	Head Start/Early Head Start Negative	Head Start/Early Head Start Very Negative	Head Start/Early Head Start I did not use this program
Affordable Housing Workshop	Affordable Housing Workshop Very Positive	Affordable Housing Workshop Positive	Affordable Housing Workshop Negative	Affordable Housing Workshop Very Negative	Affordable Housing Workshop I did not use this program
Emergency Rent/Mortgage Assistance	Emergency Rent/Mortgage Assistance Very Positive	Emergency Rent/Mortgage Assistance Positive	Emergency Rent/Mortgage Assistance Negative	Emergency Rent/Mortgage Assistance Very Negative	Emergency Rent/Mortgage Assistance I did not use this program
First Time Homebuyer Program	First Time Homebuyer Program Very Positive	First Time Homebuyer Program Positive	First Time Homebuyer Program Negative	First Time Homebuyer Program Very Negative	First Time Homebuyer Program I did not use this program
Mortgage Foreclosure Counseling	Mortgage Foreclosure Counseling Very Positive	Mortgage Foreclosure Counseling Positive	Mortgage Foreclosure Counseling Negative	Mortgage Foreclosure Counseling Very Negative	Mortgage Foreclosure Counseling I did not use this program
Live in QCAP-owned apartment or rooming house	Live in QCAP-owned apartment or rooming house Very Positive	Live in QCAP-owned apartment or rooming house Positive	Live in QCAP-owned apartment or rooming house Negative	Live in QCAP-owned apartment or rooming house Very Negative	Live in QCAP-owned apartment or rooming house I did not use this program
Other (list program below)	Other (list program below) Very Positive	Other (list program below) Positive	Other (list program below) Negative	Other (list program below) Very Negative	Other (list program below) I did not use this program

Other (please specify)

Question Title

* 7. Have you been able to access the QCAP services you need during the COVID-19 Pandemic?

Yes

Somewhat

QCAP Client Satisfaction Survey 2020

Please provide us feedback on your experience with Quincy Community Action Programs, Inc. (QCAP)

Question Title

* 1. Did you use a QCAP service this year (2019-2020)?

Question Title

* 2. The QCAP staff I worked with were professional and treated me with respect.

Question Title

* 3. How did you hear about QCAP? Check all that apply.

Question Title

* 4. QCAP staff provided me with information about other programs.

Question Title

* 5. QCAP was able to accommodate my language needs. If not, please tell us about your language needs.

Question Title

* 6. For each program you have used at QCAP, how would you rate your customer service experience?

Please rate all programs you have used.

Question Title

* 7. Have you been able to access the QCAP services you need during the COVID-19 Pandemic?

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* 8. What can QCAP do to help you access services during COVID-19 when in-person services are limited?

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* 9. Please provide us with any other feedback about QCAP staff or services here:

Question Title

* 1. Did you use a QCAP service this year (2019-2020)?

Question Title

* 2. The QCAP staff I worked with were professional and treated me with respect.

Question Title

* 3. How did you hear about QCAP? Check all that apply.

Question Title

* 4. QCAP staff provided me with information about other programs.

Question Title

* 5. QCAP was able to accommodate my language needs. If not, please tell us about your language needs.

Question Title

* 6. For each program you have used at QCAP, how would you rate your customer service experience?Please rate all programs you have used.

Question Title

* 7. Have you been able to access the QCAP services you need during the COVID-19 Pandemic?

Question Title

* 8. What can QCAP do to help you access services during COVID-19 when in-person services are limited?

Question Title

* 9. Please provide us with any other feedback about QCAP staff or services here:

* 6. For each program you have used at QCAP, how would you rate your customer service experience?

Please rate all programs you have used.