Family Development - Family Preservation and Therapeutic Supervised Visits Satisfaction Survey 2020-2021

You are participating or have recently participated in our Family Preservation and Reunification or Family Support Services. Please tell us about your experience with this service.

Tell us how we did

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* 1. Which program(s) have you attended in the last year?

Family Support

Family Preservation and Reunification

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* 2. Are you satisfied with the services you received while taking part in this program?

Very satisfied

Mostly satisfied

Somewhat satisfied

Mostly unsatisfied

Not satisfied at all

Comments and suggestions:

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* 3. Are you satisfied with the support you received from staff while in this program?

Very satisfied

Mostly satisfied

Somewhat satisfied

Mostly unsatisfied

Not satisfied at all

Comments and suggestions:

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* 4. Do you know how to make a complaint if you need to?

Yes

If so, how did you learn about the complaint process? Any other comments and suggestions:

Any problems? We want to know!

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* 5. Did you have problems accessing or using our service during COVID-19?

Yes

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* 6. If yes, please let us know details.

Services were not available

I did not have the technology needed to participate

I did not hear about available services

SSCS communications were unclear

I was unable to contact an SSCS employee

Please provide details and suggestions regarding the problems you had, so that we can improve:

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* 7. Please rate your experience with our agency during COVID-19.

Not Satisfied at all

Mostly Unsatisfied

Somewhat Satisfied

Mostly Satisfied

Very Satisfied

Not Satisfied at all

Mostly Unsatisfied

Somewhat Satisfied

Mostly Satisfied

Very Satisfied

Comment

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* 8. What areas can we improve?

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* 9. Did we do something that you really appreciated?

Have more to say?

Question Title

* 1. Which program(s) have you attended in the last year?

Question Title

* 2. Are you satisfied with the services you received while taking part in this program?

Question Title

* 3. Are you satisfied with the support you received from staff while in this program?

Question Title

* 4. Do you know how to make a complaint if you need to?

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* 5. Did you have problems accessing or using our service during COVID-19?

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* 6. If yes, please let us know details.

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* 7. Please rate your experience with our agency during COVID-19.

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* 8. What areas can we improve?

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* 9. Did we do something that you really appreciated?

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* 10. Would you like us to follow up with you regarding your responses? If so, please leave your name and contact information.