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* 1. First name

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* 2. Last name

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* 3. EasyGO fare card serial number

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* 4. Date the issue occurred

Date

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* 5. Time the issue occurred:

Time

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* 7. What stop were you at when the issue occurred? Provide the four-digit stop number. If you don't know the stop number, provide the address/intersection and the direction you were travelling.

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* 8. Do you know the number of the bus? If so, please provide it:

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* 9. What type of payment was it?

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* 10. Please describe what happened. Include any messages you saw displayed on the farebox.

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