Thank you for participating in this important survey!
We would like to thank you for your continued loyalty and support as we continually strive to provide you with the highest quality products and service. We appreciate your continued input on the many ways we can improve our offerings, as well as your business. We look forward to continuing our successful partnership throughout 2025 and the years to come.
This survey should take about 15 minutes to complete. Your responses will only be used internally by Caesarstone. At the end of the survey, you’ll have the opportunity to enter a draw to win a gift card valued at $150 dollars.

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* 1. What type of fabrication does your business specialize in?

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* 2. How long has your company been in business?

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* 3. How many employees do you have?

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* 4. Which materials do you typically work with? (Check all that apply)

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* 5. What percentage of the materials you work with are typically quartz versus porcelain?

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* 6. What factors influence your material selection for projects?
(Rank from 1 to 5 with 1 being the least important and 5 being the most)

  1 2 3 4 5
Price
Stock availability
Durability/Quality
Customer selection
Ease of Fabrication

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* 7. How likely are you to recommend Caesarstone to your customer?
(Rank from 1 to 10 with 1 being the least important and 10 being the most)

1 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. To what extent do you agree with the following statement:

I feel valued as a Caesarstone partner.

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* 9. Is there anything else that makes you feel valued as a Caesarstone dealer?

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* 10. Please rate each of the following on how much each makes you feel valued and/or appreciated as a Caesarstone dealer.
(Answers 1 =Not at all valued, 2, 3, 4, 5 = Extremely valued)

  Not at all valued Minimally valued Neutral Partially valued Extremely valued
A good relationship with Caesarstone sales representatives
A good relationship with Caesarstone's Customer Experience Representative
Being mentioned on Caesarstone's Social media (such as Facebook, LinkedIn, and Instagram)
Being listed on Caesarstone's website
Participating in Caesarstone training and webinars
Receiving promotional items
Being invited to Caesarstone's special events
PRODUCT FEEDBACK

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* 11. How satisfied are you with the following Caesarstone products/features?

  Extremely Satisfied Somewhat satisfied Neutral Somewhat dissatisfied Extremely dissatisfied N/A
Caesarstone porcelain
Caesarstone quartz
Product quality
Colour selection available in jumbo size
Caesarstone products overall

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* 12. Do you think Caesarstone is missing any colours in the collection?

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* 13. Please rate how Caesarstone's quartz products perform on the attributes below:

(Answers: 1 = Extremely poor, 2, 3, 4,5= Excellent, N/A)

  1 2 3 4 5 N/A
Quality
Ease of maintenance
Stock availability
Competitive pricing
Colour Selection
Application versatility

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* 14. Please rate how Caesarstone's porcelain products perform on the attributes below:

(Answers: 1 = Extremely poor, 2, 3, 4,5 = Excellent, N/A)

  1 2 3 4 5 N/A
Quality
Ease of maintenance
Stock availability
Competitive pricing
Colour Selection
Application versatility

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* 15. How do you see the future of porcelain in the market?

CLIENT EXPERIENCE FEEDBACK

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* 16. How satisfied are you with your Client Experience Representative?

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* 17. How can we improve your experience when dealing the Client Experience team?

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* 18. Which of the following do you believe is the most important for enhancing our product delivery?

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* 19. How frequently would you like to hear from your Sales Representative?

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* 20. How satisfied are you with the overall customer service you receive from Caesarstone including your sales representative, client experience and product delivery service?

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* 21. If you have any other suggestions or comments, please list them below

MARKETING AND SALES SUPPORT FEEDBACK

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* 22. How satisfied are you with the following Caesarstone marketing materials?

  Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Extremely Satisfied N/A
Quantity of samples
Quality of samples
Size of samples
Design of sample tower
In-store branding (such as logos)
Product training

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* 23. How satisfied are you with the following digital tools from Caesarstone?

Answers: Extremely dissatisfied, Somewhat dissatisfied, Neutral, Somewhat satisfied, Extremely Satisfied, N/A

  Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Extremely Satisfied N/A
Caesarstone's website
Caesarstone's collection pages
Caesarstone's online visualizer
Caesarstone's social media
Caesarstone's product videos
Caesarstone's online blog
Caesarstone's Where to Buy
Caesarstone's Studio Site
Caesarstone's Master of Stone
Caesarstone’s B2B Ordering Portal
Caesarstone's Warranty Registration page
TRAINING FEEDBACK

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* 24. How satisfied are you with the following Caesarstone training materials?

  Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Extremely Satisfied N/A
Product knowledge / Lunch and Learns
Master of Stone modules
Fabrication and Installation guide
Care and Maintenance Manual

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* 25. How satisfied are you with Caesarstone's training overall?

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* 26. What type of Caesarstone training seminar/webinar are you most likely to attend? Check all that apply.

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* 27. How useful do you find Caesarstone Master of Stone program?

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* 28. What additional modules or tools should the Caesarstone Master of Stone program include?

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* 29. How well do you and/or your team members understand the following:

  Do not understand Neutral Understand thoroughly
How to properly clean and maintain Caesarstone surfaces
Caesarstone's policies and procedures for service calls and warranty claims
How to properly identify and verify Caesarstone slabs
Caesarstone's material return policy
How to register a Caesarstone countertop under warranty
Proper procedures on fabrication and installation of Caesarstone surfaces
The technical information regarding Caesarstone surfaces
Please provide us with your name and information below in order to be eligible for the draw for the $150 gift card.

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* 30. Would you like to be entered to win a gift card? If you choose to be entered you will be forwarded to a new page to collect contact information. None of your contact information will be connected to your answers in this survey so your responses stay anonymous.

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