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* 1. Please rate your overall experience with the Texas Department of Motor Vehicles (TxDMV).

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* 2. I received the services I needed when, where and how I wanted them.

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* 3. I got what I needed.

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* 4. How satisfied are you with TxDMV’s communications, including toll-free telephone access, the average time you spend on hold, call transfers, access to a live person, letters, electronic mail, and any applicable text messaging or mobile applications?

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* 5. How satisfied are you with TxDMV’s staff, including employee courtesy, friendliness, and knowledgeability, and whether staff members adequately identify themselves to customers by name, including the use of nameplates or tags for accountability?

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* 6. How satisfied are you with TxDMV’s ability to timely serve you, including the amount of time you wait for service in person?

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* 7. How satisfied are you with TxDMV’s Internet site, including the ease of use of the site, mobile access to the site, information on the location of the site and the department, and information accessible through the site such as a listing of services and programs and whom to contact for further information or to complain?

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* 8. How satisfied are you with TxDMV’s complaint handling process, including whether it is easy to file a complaint and whether responses are timely?

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* 9. How satisfied are you with any TxDMV brochures or other printed information, including the accuracy of that information?

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* 10. How satisfied are you with TxDMV’s facilities, including your ability to access the department, the office location, signs, and cleanliness?

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* 11. Please provide any additional comments, feedback, suggestions, complaints or compliments you wish to share with TxDMV. 

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