Customer Satisfaction - Service Question Title * Please enter your information below. Name Company Email Address Question Title * How would you rate your most recent experience with Expressway Trucks? Very dissatisfying Somewhat dissatisfying Neutral Somewhat satisfying Very satisfying Very dissatisfying Somewhat dissatisfying Neutral Somewhat satisfying Very satisfying Question Title * What made this experience satisfying or dissatisfying? Question Title * Which location did you visit for service? Waterloo Windsor London Owen Sound (Addison Truck and Trailer) Question Title * Was the service completed as expected? Yes No Question Title * IF NO: What was the issue with the service? Question Title * Were the staff professional and knowledgeable? Yes No Question Title * IF NO: What was the issue with the staff? Question Title * Did you schedule an appointment? Yes No Question Title * Was the wait time acceptable? Yes No Question Title * IF NO: Can you please share some feedback about the wait time? Question Title * What did you think of the pricing? Very fair Somewhat fair Neutral Somewhat unfair Very unfair Question Title * How likely are you to have service done with Expressway Trucks again? Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely Question Title * Have you heard about the following Expressway Trucks services... No Yes N/A (already knew) Body Shop (located in Ayr) Body Shop (located in Ayr) No Body Shop (located in Ayr) Yes Body Shop (located in Ayr) N/A (already knew) Driveline Centre (located in Ayr) Driveline Centre (located in Ayr) No Driveline Centre (located in Ayr) Yes Driveline Centre (located in Ayr) N/A (already knew) In-House Services (DPF Cleaning, Flywheel Machining, U-Bolt Bending, etc.) In-House Services (DPF Cleaning, Flywheel Machining, U-Bolt Bending, etc.) No In-House Services (DPF Cleaning, Flywheel Machining, U-Bolt Bending, etc.) Yes In-House Services (DPF Cleaning, Flywheel Machining, U-Bolt Bending, etc.) N/A (already knew) Question Title * IF NO: Would you like more information on our Body Shop, Driveline Centre and/or In-House Services? Yes No Question Title * If you have any other comments, please enter them here. Question Title * Would you like to be added to our email marketing list for promotions, updates, and more? Yes, I would like to be added to your marketing list No, I would not like to be added to your marketing list I am already on your marketing list Done
