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Patient Satisfaction Survey
Please take a few minutes to complete this survey, the results of which will assist with future plans for improvements and/or changes to the practice.
1.
How do you usually book appointments?
Online
In person
Telephone
2.
Thinking about your last phone call to the practice how easy was it to get through to someone at the surgery?
Easy
Not easy
Have not tried
3.
What time did you make the call?
8 am – 10 am
10 am – 12 noon
12 noon – 2 pm
2 pm – 4 pm
4 pm – 6:30 pm
Can’t remember
4.
How long did you have to wait for your call to be answered?
Under 2 minutes
2-5 minutes
Longer than 5 minutes
5.
Thinking about the last time you made an appointment to see a GP or Nurse. How soon did you want your appointment?
As soon as possible
Within a few days
In a few weeks
6.
If you needed a same day appointment did you get one?
Yes
No
7.
If you were unable to get an on the day appointment how did you proceed?
Same day call back
Scheduled appointment for later date
Scheduled call back from GP
Contacted 111 service
Attended Corby Urgent Care Centre
Attended A & E
Spoke to a pharmacist
Didn’t proceed
8.
Thinking about your last consultation do you feel that the GP/Nurse treated you with respect?
Yes
No
9.
How do you rate how well you are treated by receptionists?
Excellent
Very good
Good
Fair
Poor
Very Poor
10.
In general how would you rate the care you receive from this practice?
Excellent
Very good
Good
Fair
Poor
Very Poor
11.
There is now an Extended Access Hub for the Kettering area which offers appointments daily, often outside normal working hours. This service is run by another practice located in Prospect House. Have you used this service?
Yes
No
12.
If you have, which of the services did you use?
GP
Nurse Practitioner
Practice Nurse
Paediatric Nurse
Mental Health Practitioner
Physiotherapist
13.
If you have used the service how would you rate the care that you received?
Excellent
Very good
Good
Fair
Poor
Very Poor
14.
The Hub now offers video consultations with a GP on Sundays would you use this service?
Yes
No
15.
There is a new First Contact Physiotherapy service which offers appointments daily. This service is externally run and is located in Prospect House. Have you used this service?
Yes
No
16.
If you have used First Contact Physio how would you rate the care that you received?
Excellent
Very good
Good
Fair
Poor
Very Poor
17.
Are you aware that the practice has a virtual Patient Participation Group? (If you would like to join this group please contact reception)
Yes
No
18.
Are you a carer for an adult, friend or relative? (We try to support as many carers as we can with the assistance of Northamptonshire Carers. If you are a carer please let a member of staff know)
Yes
No
19.
Are you a Military Veteran? (If you are, please let a member of staff know)
Yes
No
20.
Are you aware that you can make certain appointments, request repeat prescriptions, view your results and detailed coded record online and through the systmOnline app? (To register for online access ask reception to provide your username and password)
Yes
No
21.
How likely are you to recommend the practice to friends and family?
Extremely likely
Likely
Neither likely or unlikely
Unlikely
Extremely Unlikely
Don’t know
