El Paso Water is conducting this survey to better understand its customers’ thoughts and opinions about the rates they charge for water, wastewater and stormwater services. Your input here is important because it will help El Paso Water communicate about any future rate changes.

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* 1. What are all the services El Paso Water provides? (Choose all that apply.)

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* 2. How often do you worry about your water services?

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* 3. When it comes to water services, what do you worry about? (Choose your top three.)

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* 4. Do you understand the different components that make up your bill?

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* 5. Where do you believe El Paso Water gets funding for its operations and projects? (Check all that apply.)

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* 6. What factors influence how you value water services? (Choose your top three.)

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* 7. How do you see the cost of water services relative to the benefits you receive?

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* 8. What do you feel should be the top priorities for El Paso Water when setting rates. (Choose your top three.)

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* 9. How likely are you to conserve water if you see a 10% rate increase?

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* 10. When it comes to wastewater/sewer services, what do you worry about? (Check all that apply)

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* 11. What type of rate structure do you prefer for wastewater/sewer services?

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* 12. Do you know how your stormwater fee is determined?

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* 13. While all utility customers pay a standard minimum charge that is based on using about 3,000 gallons of water per month, some customers use less than that. What is the best option to address this issue?

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* 14. To encourage conservation, the rate structure is designed so that the more water you use, the more you pay. As you move into higher “tiers” of water usage, you pay more per gallon. Which of these options do you prefer? Choose one.

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* 15. What factors should be considered when allocating the cost of service between residential, commercial and municipal water users? (Choose your top three.)

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* 16. Outdoor watering in the summer consumes half or more of seasonal water demand, and outdoor watering can sometimes result in significant water waste. What are rate options to help reduce water waste? (Check all that apply.)

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* 17. How do you prefer to be informed about changes in water rates?

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* 18. To help your El Paso neighbors who are struggling to pay their water bills, would you be willing to occasionally make a small donation or add a dollar (or two) to your bill?

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* 19. Do you have any additional comments or suggestions regarding water rates or service?

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* 20. Please provide your ZIP code for demographic purposes

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* 21. (Optional): If you’d like to receive the results of this survey and other updates from El Paso Water, please provide your name and email:

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