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madVR Labs is hiring bright and ambitious people with proven expertise to provide technical support and training to our growing list of the industry's top A/V dealers and integrators. Our Envy video processor was recently awarded "Best in Class", and is used in many of the highest performing and most luxurious home theaters, spanning 23 countries.

Here's your perfect chance to do what you love, work from home, and be a big part of one of the industry's fastest growing start-ups with great career advancement opportunity. Positions are available for both full-time and part-time:

Position Responsibilities:

As a Technical Support Specialist your job will entail:
  • providing dealer training, system planning, and advising dealers on best practices
  • helping the dealer ensure the Envy, display, AVR, and source components are configured optimally
  • troubleshooting the Envy and system components as needed, including any HDMI cabling or device issues
  • supporting calibrators
  • whatever it takes to ensure the dealer is delighted.
For this position you must:
  • be self-managed and well organized
  • be excellent at problem solving
  • be passionate about video quality
  • speak and write perfect English, and have strong communication skills
  • have extensive experience working with A/V systems (even if just for yourself)
  • have strong interpersonal skills
  • have very flexible work hours, respond to emails promptly, and be available for dealer calls without prior notice (but not overnight)
Experience / skills in any of the following is a big plus:
  • madVR Envy or madVR HTPC
  • field work for an A/V dealer
  • HDMI setup and troubleshooting
  • calibration topics and understanding of color spaces, HDR, etc.
  • building and maintaining computers or HTPCs
  • strong writing and/or presentation skills
  • sales/marketing
  • multilingual
If you feel you have what it takes, please apply below. We look forward to hearing from you.

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* 1. What is your full name?

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* 2. What is your email address?

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* 3. In what country do you live?

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* 4. Please describe your experience with using madVR

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* 5. Tell us about the A/V gear you have experience using and configuring. List makes and models. For example, what projectors and AVRs/AVPs? What auxiliary devices (such as HD Fury products)? Experience building HTPCs? Please elaborate and be specific about your experience level with each product you list.

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* 6. Tell us about your level of experience using video and or audio calibration, if any. What meters and software tools have you used?

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* 7. On a scale of 1 to 5, how would you rate your spoken English?

1 Spoken English Ability 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. On a scale of 1 to 5, how would you rate your written English?

1 Written English Ability 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 9. Please describe what other languages besides English you speak and write, and your proficiency in each.

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* 10. How would you prefer to communicate with customers?

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* 11. Tell us about your schedule and availability. How many hours a week can you work? What days of the week are you available? What times of the day are you available? Please specify the times in Eastern Daylight Time (UTC−04:00).

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* 12. What type of support work would you enjoy doing? What type would you not enjoy doing?

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* 13. Tell us about your prior work history and experience, any personal projects and whatever else you think will help us understand your technical abilities and why you think you are well suited to be a technical support specalist for madVR Envy. You may also email your resume/CV to hr@madvr.com.

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* 14. Describe any non-technical skills you have that may be beneficial to a startup for times when you are not busy helping customers. For example, technical or non-technical writing, marketing experience, and other such skills that help make you well rounded and versatile.

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* 15. What type of salary or hourly rate (in USD) are you expecting?

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