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* 1. Overall, how would you rate the quality of your customer service experience?

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* 2. How well did we understand your questions and concerns?

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* 3. How much time did it take us to address your questions and concerns?

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* 4. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

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* 5. Do you have any other comments, questions, or concerns?

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* 6. Address

T