Screen Reader Mode Icon

Main Page

Survey ImageThank you for taking the Rapiscan Systems' eCommerce site survey. Your input will directly improve our eCommerce Services and your Customer Experience.
 
Please note most of the questions are multiple choice and responses are anonymous. If you need a refresh, the Rapiscan Systems eCommerce site is at https://store.rapiscan.com -- remember to select your region.
 
Reminder, anyone can view the eCommerce site, but pricing displays only for ecommerce account holders when they login. 
 
Estimated Completion Time: About 5 minutes.

Question Title

* 1. Please select your region.

Question Title

* 2. Please confirm your role within your business.

Question Title

* 3. Please estimate the annual value of your business with Rapiscan Systems.

$0 $500,000 $1,000,000 or more
Clear
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 4. Please select one scenario below best describes your company's process for issuing Purchase Orders (POs).

Question Title

* 5. To the best of your knowledge, which software system generates a PO at your company? (Please select only one answer.)

Question Title

* 6. Please rank how important these are to you respective to the eCommerce site to order your consumables, parts and accessories?

  Most Important  Important  Least Important
Service: Faster Service by Ordering Online.
Products: A Wider Selection and/or more Product Lines.
Convenience: Access it 24/7 from any device.
Direct Ordering: Eliminate Customer Service Support (Call Center).
No Quotes: Eliminate need to use Rapiscan’s Quote process.
Subscription Service: Offer automated purchase and delivery for the items we buy the most.
Sales Promotions: Offer items for sale.

Question Title

* 7. Please rate your satisfaction level with each area below as it relates only to eCommerce.

  1 Least Satisfied 2 Satisfied 3 Most Satisfied
Ordering time between order date and when shipment is received.
Site performance when accessed across any device e.g. mobile phone, tablet, laptop, or desktop.
Convenience with 24/7 access from any device.
Direct Ordering on my own without Customer Service Support (Call Center).
Wide Product selection for consumables, spare parts and accessories.
Great Pricing online.

Question Title

* 8. Do you receive any of the following emails with respect to your eCommerce transactions? (Check all that apply)

Question Title

* 9. Please select the items from the list below for products Rapiscan should add to the eCommerce product lines available for online purchase.

Question Title

* 10. What do you believe is the best reason for using the eCommerce site to order your consumables, parts and accessories?

Question Title

* 11. What is missing on the eCommerce site that you would like to see added?

Question Title

* 12. In the last 12 months, have you previously placed orders through another (non-Rapiscan)  eCommerce site for Trace Detection Consumables, Parts and Accessories?

Question Title

* 13. Please share the name(s) of any eCommerce sites that you believe offer better features or products than Rapiscan's.

Question Title

* 14. Please confirm to the best of your recollection, the last time you made a purchase on the Rapiscan Systems eCommerce site.

Question Title

* 15. If it has been over 30 days since your last order, please tell us why. Check all that apply. (Note: If you answered "Never" to Q14, please skip this question.)

Question Title

* 16. APAC Region Only. Would you like the Rapiscan Systems eCommerce site available for the APAC Region?

Question Title

* 17. Wish list. Please share any ideas for what would be on your wish list to make the Rapiscan Systems eCommerce site more useful to you?

0 of 17 answered
 

T