Thank you for your valuable feedback

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* 1. Based on your experience, how likely are you to recommend E.B. Horsman & Son to a friend or colleague?

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* 2. How would you describe your experience with EBH to a friend or colleague?

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* 3. Please rate E.B. Horsman & Son in each of the following areas (10 being the highest):

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In general, do we make it easy for you/your team to do business with us?
Do we respond and resolve your day-to-day questions, quotes, problems or issues in a timely, effective and fair manner?
How effectively do we communicate about new products or promotions through our sales team and digital channels (website, email, social media...etc)?
Do we carry enough inventory of the products you need?
Do we have enough variety of products in stock to support your needs?
Overall, how would you rate your online shopping experience using our eCommerce site?
How well do we do in terms of delivery & logistics to ensure you receive your products on-time and safely using your preferred method of delivery?
How easy is it to manage your billing, invoices, and payments with us?

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* 4. For many 2020 has been a challenging year for businesses locally and globally. How did we do in supporting your business during these challenging times?

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* 5. Please share a few reasons why you may opt to shop with another distributor for your electrical, lighting, datacom, instrumentation, or automation needs?

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* 6. What additional services, resources or tools could we offer you to further improve your shopping experience for electrical supplies with us?

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* 7. Please share any additional comments you may have:

Thank you for taking the time to complete our survey. We value your feedback and will use it to strengthen our business to be your local Electrical Distributor of Choice!

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* 8. We take your feedback and opinion very seriously. Thus, you may be contacted for a quick follow-up by our management team. If you wish to NOT be contacted, please indicate below.

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