Thank you for taking the time to take part in our Covid-19 survey. Our hope with this survey is to better understand the effects Covid-19 has had on brands and retailers globally, and what they are doing to overcome these obstacles, and share that back with the industry as a set of insights to help navigate this challenging time.
 
This is an anonymous survey. Your privacy is important to us, as is the anonymity of any responses provided. We have not asked for any information that could be used to attribute any information to any individual or company.

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* 1. Which markets do you predominantly operate in, and through which channels? 

  Physical stores Brand website Marketplace  3rd party
Europe
China
India
Middle East
North America
South America
Australia or New Zealand
Africa
Asia (not including India and China)

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* 2. What is your annual online revenue?

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* 3. What percentage of your online revenue is Domestic vs International?

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* 4. Which vertical(s) does your company primarily operate in?

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* 5. How has COVID-19 affected your business?

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* 6. What types of mitigation measures has your business implemented during this time?

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* 7. How has demand for your products been affected in the following regions?

  Increase  Decrease  No Change
Europe
China
India
Middle East
North America
South America
Australia or New Zealand
Africa
Asia (not including India and China)

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* 8. Which activities has your company engaged in to drive demand during the crisis?

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* 9. Do you operate multiple distribution centers, in key markets?

  Yes No
Europe
China
India
Middle East
North America
South America
Australia or New Zealand
Africa
Asia (not including India and China)
All international markets served from domestic DCs

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* 10. Strategically, how will your company adapt to the new ‘normal’?

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* 11. When do you expect that the new ‘normal’ will emerge?

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* 12. How would you describe your confidence about retail’s rebound prospects post COVID?

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* 13. How do you think consumer’s preferences and behaviors will change post crisis?

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* 14. If there were one strategy or tactic to help you get back to pre-crisis trading levels, that you would like to know more about, what would that be?

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* 15. Addional comments:

Thank you for completing our Survey! We will use the responses to further enhance the “State of Global eCommerce” updates we have recently been providing through our website. If you are interested in these insights, you can visit our Covid-19 Resource Centre – no signup required.

We will be hosting a series of webinar and virtual education experiences with some of our partners in the coming months. Join us on May 27th and 28th for our first session, where we will be looking at the ‘new normal’ and how different strategies will be required to succeed in the Post Covid world.

We look forward to unveiling the full agenda and opening registration – follow us on LinkedIn or Twitter to ensure you have the chance to register!

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