2025 Member Products and Services Survey

We value your feedback! Please respond to this survey by July 3 and if you provide your contact information we will enter you in a drawing for a $100 Amazon gift card! Thank you for your participation!

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* 1. Please indicate your membership type:

I work for a financial institution member

I work for a corporate affiliate member

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* 2. What are the top three payments industry issues of focus for your organization through the end of 2026?

Issue 1

Issue 2

Issue 3

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* 3. Quick pulse check: How satisfied are you with ePayResources and ePayAdvisors? (On a scale of 1 – 5 where 5 is Very Satisfied)

	1 (Not satisfied)	2	3	4	5 (Very satisfied)	N/A
ePayResources	ePayResources 1 (Not satisfied)	ePayResources 2	ePayResources 3	ePayResources 4	ePayResources 5 (Very satisfied)	ePayResources N/A
ePayAdvisors	ePayAdvisors 1 (Not satisfied)	ePayAdvisors 2	ePayAdvisors 3	ePayAdvisors 4	ePayAdvisors 5 (Very satisfied)	ePayAdvisors N/A

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* 4. Tell us what member services you use and which ones you don’t:

	Use frequently	Use sometimes	Use rarely	Have never used	I did not know you offered this
Payments Answerline	Payments Answerline Use frequently	Payments Answerline Use sometimes	Payments Answerline Use rarely	Payments Answerline Have never used	Payments Answerline I did not know you offered this
ePayU	ePayU Use frequently	ePayU Use sometimes	ePayU Use rarely	ePayU Have never used	ePayU I did not know you offered this
Member Community	Member Community Use frequently	Member Community Use sometimes	Member Community Use rarely	Member Community Have never used	Member Community I did not know you offered this
Free copy of Rules	Free copy of Rules Use frequently	Free copy of Rules Use sometimes	Free copy of Rules Use rarely	Free copy of Rules Have never used	Free copy of Rules I did not know you offered this
ePayAdvisors Audits	ePayAdvisors Audits Use frequently	ePayAdvisors Audits Use sometimes	ePayAdvisors Audits Use rarely	ePayAdvisors Audits Have never used	ePayAdvisors Audits I did not know you offered this
ePayAdvisors Risk Assessments	ePayAdvisors Risk Assessments Use frequently	ePayAdvisors Risk Assessments Use sometimes	ePayAdvisors Risk Assessments Use rarely	ePayAdvisors Risk Assessments Have never used	ePayAdvisors Risk Assessments I did not know you offered this
ePayAdvisors Consulting	ePayAdvisors Consulting Use frequently	ePayAdvisors Consulting Use sometimes	ePayAdvisors Consulting Use rarely	ePayAdvisors Consulting Have never used	ePayAdvisors Consulting I did not know you offered this
Website	Website Use frequently	Website Use sometimes	Website Use rarely	Website Have never used	Website I did not know you offered this
Publications	Publications Use frequently	Publications Use sometimes	Publications Use rarely	Publications Have never used	Publications I did not know you offered this
ePay Bucks (FIs only)	ePay Bucks (FIs only) Use frequently	ePay Bucks (FIs only) Use sometimes	ePay Bucks (FIs only) Use rarely	ePay Bucks (FIs only) Have never used	ePay Bucks (FIs only) I did not know you offered this
Event Scholarships (FIs only)	Event Scholarships (FIs only) Use frequently	Event Scholarships (FIs only) Use sometimes	Event Scholarships (FIs only) Use rarely	Event Scholarships (FIs only) Have never used	Event Scholarships (FIs only) I did not know you offered this
ACH Volume Reports (FIs only)	ACH Volume Reports (FIs only) Use frequently	ACH Volume Reports (FIs only) Use sometimes	ACH Volume Reports (FIs only) Use rarely	ACH Volume Reports (FIs only) Have never used	ACH Volume Reports (FIs only) I did not know you offered this
Customized Training	Customized Training Use frequently	Customized Training Use sometimes	Customized Training Use rarely	Customized Training Have never used	Customized Training I did not know you offered this
Free Fraud Reduction Meetings	Free Fraud Reduction Meetings Use frequently	Free Fraud Reduction Meetings Use sometimes	Free Fraud Reduction Meetings Use rarely	Free Fraud Reduction Meetings Have never used	Free Fraud Reduction Meetings I did not know you offered this
Fraud Forum Community	Fraud Forum Community Use frequently	Fraud Forum Community Use sometimes	Fraud Forum Community Use rarely	Fraud Forum Community Have never used	Fraud Forum Community I did not know you offered this
ePayConnect Conference	ePayConnect Conference Use frequently	ePayConnect Conference Use sometimes	ePayConnect Conference Use rarely	ePayConnect Conference Have never used	ePayConnect Conference I did not know you offered this
Payments University	Payments University Use frequently	Payments University Use sometimes	Payments University Use rarely	Payments University Have never used	Payments University I did not know you offered this
Financial Crimes Symposium	Financial Crimes Symposium Use frequently	Financial Crimes Symposium Use sometimes	Financial Crimes Symposium Use rarely	Financial Crimes Symposium Have never used	Financial Crimes Symposium I did not know you offered this
ePayAssist™ Chatbot on website	ePayAssist™ Chatbot on website Use frequently	ePayAssist™ Chatbot on website Use sometimes	ePayAssist™ Chatbot on website Use rarely	ePayAssist™ Chatbot on website Have never used	ePayAssist™ Chatbot on website I did not know you offered this
AI support for Nacha Rules	AI support for Nacha Rules Use frequently	AI support for Nacha Rules Use sometimes	AI support for Nacha Rules Use rarely	AI support for Nacha Rules Have never used	AI support for Nacha Rules I did not know you offered this
Mobile App	Mobile App Use frequently	Mobile App Use sometimes	Mobile App Use rarely	Mobile App Have never used	Mobile App I did not know you offered this
The Payments Space podcast	The Payments Space podcast Use frequently	The Payments Space podcast Use sometimes	The Payments Space podcast Use rarely	The Payments Space podcast Have never used	The Payments Space podcast I did not know you offered this

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* 5. Are there any services, tools, or education topics that we currently don't offer that you would like for us to provide?

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Item 5

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* 6. What features would make our website more useful to you?

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Item 5

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* 7. What features would make our Connections Member Community more useful to you?

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Item 5

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* 8. What features would make our Fraud Forum Community more useful to you?

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* 9. What features would make our Mobile App more useful to you?

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* 10. When you think of ePayResources and/or ePayAdvisors, what comes to mind? (Please provide up to three adjectives.)

Adjective 1

Adjective 2

Adjective 3

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* 11. How would you explain what we do and offer to a new employee at your organization? (Please provide a concise statement.)

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* 12. How likely is it that you would recommend ePayResources to a friend or colleague?

Not at all likely

Extremely likely

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* 13. Please feel free to share any additional comments or suggestions you may have to ensure ePayResources is meeting your institution’s current and future needs. What can we do better for you?

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* 14. Please provide a testimonial that we can use in our promotions.

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* 15. Please provide your contact information to be entered into a drawing for a $100 Amazon gift card.

Name

Company

Mobile Number

ePayResources is working to add SMS texting as a way to communicate important news to our members; type YES to opt in.