EMR Implementation - User Survey Introduction This survey is conducted by the Newfoundland and Labrador Centre for Health Information and is used to obtain feedback on the experience of the implementation process of the provincial EMR program (eDOCSNL). Results of the survey will be used to identify areas for improvement for the overall implementation process. eDOCSNL is a provincial electronic medical record (EMR) program for physicians and other Primary Care Providers jointly governed by the Newfoundland and Labrador Medical Association, the Department of Health and Community Services, and the Newfoundland and Labrador Centre for Health Information to deliver and manage EMRs in the province. The program utilizes Med Access, a computer-based patient medical record provided by TELUS Health. All responses collected are confidential and anonymous. The survey takes approximately 3 minutes to complete.To start the survey please move to the next page.For more information about the survey please contact:Piotr KrajewskiProgram Evaluation ConsultantNewfoundland and Labrador Centre for Health Information(709)752-6505piotr.krajewski@nlchi.nl.ca System overall Question Title * 1. How satisfied or dissatisfied are you with the provincial EMR program (eDOCSNL)? Very dissatisfied Moderately dissatisfied Neither satisfied nor dissatisfied Moderately satisfied Very satisfied Very dissatisfied Moderately dissatisfied Neither satisfied nor dissatisfied Moderately satisfied Very satisfied Question Title * 2. Please rate the overall quality of the provincial EMR program (eDOCSNL): Very poor Poor Acceptable Good Very good Very poor Poor Acceptable Good Very good Question Title * 3. Considering all your experiences with the program would you recommend joining the provincial EMR program (eDOCSNL)? Definitely no Probably no Possibly Probably yes Definitely yes Definitely no Probably no Possibly Probably yes Definitely yes System implementation Question Title * 5. When was Med Access EMR implemented in your practice? Year Quarter # (1 - Jan to Mar, 2 - Apr to Jun, 3 - Jul to Sep, 4 - Oct to Dec) Question Title * 6. Overall, how satisfied or dissatisfied were you with Med Access implementation process in your clinic? Very dissatisfied Moderately dissatisfied Neither satisfied nor dissatisfied Moderately satisfied Very satisfied N/A Very dissatisfied Moderately dissatisfied Neither satisfied nor dissatisfied Moderately satisfied Very satisfied N/A Question Title * 7. Did you experience any issues with hardware setup, connectivity, or networking during the implementation? No issues Few issues Several issues A lot of issues Nothing worked as planned N/A No issues Few issues Several issues A lot of issues Nothing worked as planned N/A Question Title * 8. If you had a data conversion during the system implementation have you experienced any issues? There was no data conversion - Please move to Question 10 No issues Few issues A lot of issues Tell us about the issues experienced: Question Title * 9. How satisfied were you with the data conversion process? Very dissatisfied Moderately dissatisfied Neither satisfied nor dissatisfied Moderately satified Very satified N/A Very dissatisfied Moderately dissatisfied Neither satisfied nor dissatisfied Moderately satified Very satified N/A Question Title * 10. Please rate the overall quality of Med Access training received during the implementation: Very poor Poor Acceptable Good Very good N/A Very poor Poor Acceptable Good Very good N/A Question Title * 11. How convenient was the system implementation process in your clinic? Very inconvenient Somewhat inconvenient Neither convenient nor inconvenient Somewhat convenient Very convenient N/A Very inconvenient Somewhat inconvenient Neither convenient nor inconvenient Somewhat convenient Very convenient N/A Question Title * 12. Additional comments about the implementation process: System functionality Question Title * 13. Please indicate your level of agreement or disagreement with each of the following statements about Med Access: Strongly agree Moderately agree Neither agree nor disagree Moderately disagree Strongly disagree It is easy to use It is easy to use Strongly agree It is easy to use Moderately agree It is easy to use Neither agree nor disagree It is easy to use Moderately disagree It is easy to use Strongly disagree It is reliable in its performance It is reliable in its performance Strongly agree It is reliable in its performance Moderately agree It is reliable in its performance Neither agree nor disagree It is reliable in its performance Moderately disagree It is reliable in its performance Strongly disagree Its security is acceptable Its security is acceptable Strongly agree Its security is acceptable Moderately agree Its security is acceptable Neither agree nor disagree Its security is acceptable Moderately disagree Its security is acceptable Strongly disagree It provides reliable information It provides reliable information Strongly agree It provides reliable information Moderately agree It provides reliable information Neither agree nor disagree It provides reliable information Moderately disagree It provides reliable information Strongly disagree Its functionality is aligned with my clinical needs Its functionality is aligned with my clinical needs Strongly agree Its functionality is aligned with my clinical needs Moderately agree Its functionality is aligned with my clinical needs Neither agree nor disagree Its functionality is aligned with my clinical needs Moderately disagree Its functionality is aligned with my clinical needs Strongly disagree It is integrated with my day to day clinical operations It is integrated with my day to day clinical operations Strongly agree It is integrated with my day to day clinical operations Moderately agree It is integrated with my day to day clinical operations Neither agree nor disagree It is integrated with my day to day clinical operations Moderately disagree It is integrated with my day to day clinical operations Strongly disagree Question Title * 14. Additional comments: Demographic information Question Title * 15. What is your profession? FFS Family Physician FFS Other Specialist Salaried Family Physician Salaried Other Specialist Salaried Nurse Practitioner Private Paid Nurse Practitioner Administrative Support Personnel Allied Health Professional Other Other (please specify) Question Title * 16. Please rate your computer proficiency: Basic Competent Proficient Expert Question Title * 17. Which regional health authority covers your geographic location? Eastern Health Central Health Labrador-Grenfell Health Western Health Question Title * 18. Additional comments: 100% of survey complete. Done