EMR Implementation - User Survey

Introduction

This survey is conducted by the Newfoundland and Labrador Centre for Health Information and is used to obtain feedback on the experience of the implementation process of the provincial EMR program (eDOCSNL). Results of the survey will be used to identify areas for improvement for the overall implementation process.

eDOCSNL is a provincial electronic medical record (EMR) program for physicians and other Primary Care Providers jointly governed by the Newfoundland and Labrador Medical Association, the Department of Health and Community Services, and the Newfoundland and Labrador Centre for Health Information to deliver and manage EMRs in the province. The program utilizes Med Access, a computer-based patient medical record provided by TELUS Health.

All responses collected are confidential and anonymous.

The survey takes approximately 3 minutes to complete.

To start the survey please move to the next page.

For more information about the survey please contact:

Piotr Krajewski
Program Evaluation Consultant
Newfoundland and Labrador Centre for Health Information
(709)752-6505
piotr.krajewski@nlchi.nl.ca

System overall

Question Title

* 1. How satisfied or dissatisfied are you with the provincial EMR program (eDOCSNL)?

Very dissatisfied

Moderately dissatisfied

Neither satisfied nor dissatisfied

Moderately satisfied

Very satisfied

Very dissatisfied

Moderately dissatisfied

Neither satisfied nor dissatisfied

Moderately satisfied

Very satisfied

Question Title

* 2. Please rate the overall quality of the provincial EMR program (eDOCSNL):

Very poor

Poor

Acceptable

Good

Very good

Very poor

Poor

Acceptable

Good

Very good

Question Title

* 3. Considering all your experiences with the program would you recommend joining the provincial EMR program (eDOCSNL)?

Definitely no

Probably no

Possibly

Probably yes

Definitely yes

Definitely no

Probably no

Possibly

Probably yes

Definitely yes

System implementation

Question Title

* 5. When was Med Access EMR implemented in your practice?

Year

Quarter # (1 - Jan to Mar, 2 - Apr to Jun, 3 - Jul to Sep, 4 - Oct to Dec)

Question Title

* 6. Overall, how satisfied or dissatisfied were you with Med Access implementation process in your clinic?

Very dissatisfied

Moderately dissatisfied

Neither satisfied nor dissatisfied

Moderately satisfied

Very satisfied

N/A

Very dissatisfied

Moderately dissatisfied

Neither satisfied nor dissatisfied

Moderately satisfied

Very satisfied

N/A

Question Title

* 7. Did you experience any issues with hardware setup, connectivity, or networking during the implementation?

No issues

Few issues

Several issues

A lot of issues

Nothing worked as planned

N/A

No issues

Few issues

Several issues

A lot of issues

Nothing worked as planned

N/A

Question Title

* 8. If you had a data conversion during the system implementation have you experienced any issues?

There was no data conversion - Please move to Question 10

No issues

Few issues

A lot of issues

Tell us about the issues experienced:

Question Title

* 9. How satisfied were you with the data conversion process?

Very dissatisfied

Moderately dissatisfied

Neither satisfied nor dissatisfied

Moderately satified

Very satified

N/A

Very dissatisfied

Moderately dissatisfied

Neither satisfied nor dissatisfied

Moderately satified

Very satified

N/A

Question Title

* 10. Please rate the overall quality of Med Access training received during the implementation:

Very poor

Poor

Acceptable

Good

Very good

N/A

Very poor

Poor

Acceptable

Good

Very good

N/A

Question Title

* 11. How convenient was the system implementation process in your clinic?

Very inconvenient

Somewhat inconvenient

Neither convenient nor inconvenient

Somewhat convenient

Very convenient

N/A

Very inconvenient

Somewhat inconvenient

Neither convenient nor inconvenient

Somewhat convenient

Very convenient

N/A

Question Title

* 12. Additional comments about the implementation process:

System functionality

Question Title

* 13. Please indicate your level of agreement or disagreement with each of the following statements about Med Access:

	Strongly agree	Moderately agree	Neither agree nor disagree	Moderately disagree	Strongly disagree
It is easy to use	It is easy to use Strongly agree	It is easy to use Moderately agree	It is easy to use Neither agree nor disagree	It is easy to use Moderately disagree	It is easy to use Strongly disagree
It is reliable in its performance	It is reliable in its performance Strongly agree	It is reliable in its performance Moderately agree	It is reliable in its performance Neither agree nor disagree	It is reliable in its performance Moderately disagree	It is reliable in its performance Strongly disagree
Its security is acceptable	Its security is acceptable Strongly agree	Its security is acceptable Moderately agree	Its security is acceptable Neither agree nor disagree	Its security is acceptable Moderately disagree	Its security is acceptable Strongly disagree
It provides reliable information	It provides reliable information Strongly agree	It provides reliable information Moderately agree	It provides reliable information Neither agree nor disagree	It provides reliable information Moderately disagree	It provides reliable information Strongly disagree
Its functionality is aligned with my clinical needs	Its functionality is aligned with my clinical needs Strongly agree	Its functionality is aligned with my clinical needs Moderately agree	Its functionality is aligned with my clinical needs Neither agree nor disagree	Its functionality is aligned with my clinical needs Moderately disagree	Its functionality is aligned with my clinical needs Strongly disagree
It is integrated with my day to day clinical operations	It is integrated with my day to day clinical operations Strongly agree	It is integrated with my day to day clinical operations Moderately agree	It is integrated with my day to day clinical operations Neither agree nor disagree	It is integrated with my day to day clinical operations Moderately disagree	It is integrated with my day to day clinical operations Strongly disagree

Question Title

* 14. Additional comments:

Demographic information

Question Title

* 15. What is your profession?

FFS Family Physician

FFS Other Specialist

Salaried Family Physician

Salaried Other Specialist

Salaried Nurse Practitioner

Private Paid Nurse Practitioner

Administrative Support Personnel

Allied Health Professional

Other

Other (please specify)

Question Title

* 16. Please rate your computer proficiency:

Basic

Competent

Proficient

Expert

Question Title

* 17. Which regional health authority covers your geographic location?

Eastern Health

Central Health

Labrador-Grenfell Health

Western Health

Question Title

* 18. Additional comments:

100% of survey complete.