2015 Duo County Annual Survey We value your feedback! At Duo County Telecom, customer service and satisfaction are our top priority. As a Duo County customer, you are also an owner with a real voice in the company, and your opinion is extremely valuable. Complete this online survey by December 11, 2015, for TWO chances to win $500 in cash! We select a winner on December 18, 2015. Question Title * 1. Please provide the following information to be eligible for the $500 cash drawing. Name Phone Number Question Title * 2. Please choose your home/business telephone exchange (first three digits of your telephone number). 378 380 384 385 343 866/858 433 Question Title * 3. Please select the nature of your business with Duo County. Business Residential Question Title * 4. Please select all of the services you receive from Duo County Telecom and its affiliate, Bluegrass Cellular. Telephone Wireless Internet Digital TV Question Title * 5. How long have you been a Duo County Telecom customer? 0-1 year 2-5 years 6-10 years More than 10 years Question Title * 6. How many times have you contacted Duo County customer service in the past year? None 1 time 2 times 3 times More than 3 times Question Title * 7. How satisfied were you as a result of the call? Very satisfied Somewhat satisfied Not satisfied Question Title * 8. How many times has a Duo County technician visited your home in the past year? None 1 time 2 times 3 times More than 3 times Question Title * 9. How satisfied were you as a result of your installation repair visit? Very satisfied Somewhat satisfied Not satisfied Question Title * 10. Based on your experiences, rate your perception of Duo County employees' knowledge of Duo County's services, policies, procedures and technology. Excellent Good Average Fair Poor Question Title * 11. Based on your experiences, rate the courtesy and helpfulness of Duo County employees. Excellent Good Average Fair Poor Question Title * 12. Please rate your overall satisfaction with Duo County Telecom customer service. Very satisfied Somewhat satisfied Not satisfied Question Title * 13. Please rate your overall satisfaction with your individual Duo County Telecom services. Very satisfied Somewhat satisfied Not satisfied TV TV Very satisfied TV Somewhat satisfied TV Not satisfied Internet Internet Very satisfied Internet Somewhat satisfied Internet Not satisfied Telephone Telephone Very satisfied Telephone Somewhat satisfied Telephone Not satisfied Question Title * 14. How fair is the price of Duo County's services? Very fair Somewhat fair Not fair Don't know TV TV Very fair TV Somewhat fair TV Not fair TV Don't know Internet Internet Very fair Internet Somewhat fair Internet Not fair Internet Don't know Telephone Telephone Very fair Telephone Somewhat fair Telephone Not fair Telephone Don't know Question Title * 15. How valuable is doing business with a local telecommunications cooperative to you? Very valuable Somewhat valuable Not valuable Question Title * 16. How advanced and competitive do you find Duo County's technology and telecommunications services? Highly advanced Somewhat advanced Not advanced Don't know Question Title * 17. How often do you need more speed when using Duo County's Internet service? All of the time Most of the time Half of the time Hardly ever Question Title * 18. How would you rate the quality, value and performance of your Duo County services? Excellent Good Average Fair Poor TV TV Excellent TV Good TV Average TV Fair TV Poor Internet Internet Excellent Internet Good Internet Average Internet Fair Internet Poor Telephone Telephone Excellent Telephone Good Telephone Average Telephone Fair Telephone Poor Question Title * 19. If you are considering switching to another provider for any of your current Duo County services, what is the most important reason? Price Convenience Reliability Customer Service TV TV Price TV Convenience TV Reliability TV Customer Service TV Other (please specify) Internet Internet Price Internet Convenience Internet Reliability Internet Customer Service Internet Other (please specify) Telephone Telephone Price Telephone Convenience Telephone Reliability Telephone Customer Service Telephone Other (please specify) Question Title * 20. FOR DUO STAFF USE ONLY: Done
