DRS2

Development Review Services

The City of Walnut Creek strives to provide our customers with the most reliable and courteous service possible. We are committed to improving our services to you. Please share your feedback through our survey.

* 1. What was the goal of your contact with the City for Development Review Services (check all that apply)?

Obtain an over-the-counter miscellaneous permit (reroof, furnace replacement, water heater replacement)

Obtain an over-the-counter building permit for residential or commercial alteration

Submit construction plans for plan check review

Discuss or process a discretionary review (design review, conditional use permit, variance)

Obtain or process a site development, encroachment, or grading permit

Process an administrative element (records research; waste management; pick up a pre-approved permit; pay fees; plan check status update; process school district fee certificate; submit sanitary, health department, or fire district approval documents)

Other (please specify)

* 2. Please indicate which departments assisted you in your visit (check all that apply):

Building (plan review and inspections)

Housing (renter and homeowner assistance)

Permit Technicians (records, permit issuance, small project review)

Planning (zoning information,preliminary review, use permit, design review, signs, site plans)

Public Works/Engineering (site development or encroachment permits, flood maps)

Traffic/Parking (parking stickers, guest permits)

* 3. Which staff member(s) assisted you?

* 4. Please indicate how you were assisted by our staff, on a scale of 1 to 5 (choose one):

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
4a. I was acknowledged and welcomed upon my arrival.	4a. I was acknowledged and welcomed upon my arrival. Strongly disagree	4a. I was acknowledged and welcomed upon my arrival. Disagree	4a. I was acknowledged and welcomed upon my arrival. Neutral	4a. I was acknowledged and welcomed upon my arrival. Agree	4a. I was acknowledged and welcomed upon my arrival. Strongly agree
4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns.	4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns. Strongly disagree	4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns. Disagree	4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns. Neutral	4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns. Agree	4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns. Strongly agree

* 5. If you used our website, how helpful and clear was the information (choose one)?

Very unhelfpul

Unhelpful

Neutral

Helpful

Very helpful

Very unhelfpul

Unhelpful

Neutral

Helpful

Very helpful

* 6. What was your approximate wait time before being helped (choose one)?

0 - 15 Minutes

16 - 30 Minutes

31 - 45 Minutes

46 - 60 Minutes

More than 1 hour

* 7. Overall, how was the customer service you received (choose one)?

Very poor

Poor

Neutral

Good

Very good

Very poor

Poor

Neutral

Good

Very good

* 8. Did you encounter an employee who exceeded your expectations or you felt needs improvement? If so, please describe:

* 9. Is there anything else we could do to improve our customer service?

* 10. Which of the following best describes you?

Commercial Property Owner

Contractor

Designer/Architect

Developer

Homeowner/ Residential Property Owner

Other (please specify)

* 11. Did your visit result in a permit and inspection?

Yes