Development Review Services

The City of Walnut Creek strives to provide our customers with the most reliable and courteous service possible. We are committed to improving our services to you. Please share your feedback through our survey.

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* 1. What was the goal of your contact with the City for Development Review Services (check all that apply)?

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* 2. Please indicate which departments assisted you in your visit (check all that apply):

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* 3. Which staff member(s) assisted you?

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* 4. Please indicate how you were assisted by our staff, on a scale of 1 to 5 (choose one):

  Strongly disagree Disagree Neutral Agree Strongly agree
4a. I was acknowledged and welcomed upon my arrival.
4b. Staff were thorough, knowledgeable, and helpful in resolving my concerns.

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* 5. If you used our website, how helpful and clear was the information (choose one)?

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* 6. What was your approximate wait time before being helped (choose one)?

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* 7. Overall, how was the customer service you received (choose one)?

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* 8. Did you encounter an employee who exceeded your expectations or you felt needs improvement? If so, please describe:

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* 9. Is there anything else we could do to improve our customer service?

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* 10. Which of the following best describes you?

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* 11. Did your visit result in a permit and inspection?

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