Exit D&H Electric Customer Satisfaction Survey 1. D&H Electric wants to hear from you! D&H Electric is committed to providing high-quality, professional service with exceptional attention given to our customers' satisfaction. Thank you for taking time to respond. Please enter physical address where your service was completed (street address, city and state) Question Title * 1. Please enter physical address where your service was completed (street address, city and state) Using any number from 0 to 10, where 0 is the worst customer service possible and 10 is the best customer service possible, what number would you use to rate D&H Electric? Question Title * 2. Using any number from 0 to 10, where 0 is the worst customer service possible and 10 is the best customer service possible, what number would you use to rate D&H Electric? 10 Best service possible 9 8 7 6 5 4 3 2 1 0 Worst service possible . . 10 Best service possible . 9 . 8 . 7 . 6 . 5 . 4 . 3 . 2 . 1 . 0 Worst service possible Would you recommend D&H Electric to family or friends? Question Title * 3. Would you recommend D&H Electric to family or friends? Yes No Were we prompt in contacting you? Question Title * 4. Were we prompt in contacting you? Yes No Not Applicable How polite were the technician(s) who completed your service? Question Title * 5. How polite were the technician(s) who completed your service? Very polite Somewhat polite Not polite How polite were the receptionist and/or support staff when you scheduled your service? Question Title * 6. How polite were the receptionist and/or support staff when you scheduled your service? Very polite Somewhat polite Not polite N/A Did our technician(s) introduce themselves prior to providing service? Question Title * 7. Did our technician(s) introduce themselves prior to providing service? Yes No No, I was not available Was the area left in clean condition when our technician completed the job? Question Title * 8. Was the area left in clean condition when our technician completed the job? Yes No. [Please provide details below.] Please describe the condition of the worksite: Did our technician inform you when the job was completed and ask if you had any additional service needs? Question Title * 9. Did our technician inform you when the job was completed and ask if you had any additional service needs? Yes, no additional needs Yes, I had additional needs No, no additional needs No and I have additional needs Please describe any additional needs: How did you hear about us? Question Title * 10. How did you hear about us? Google Search Facebook Internet Ad Radio TV Commercial Word of Mouth Other: Please explain how you heard about us Please enter your email address. Question Title * 11. Please enter your email address. Page1 / 1 100% of survey complete. Done
