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DFSI GovConnect
1.
What year were you ‘onboarded’ to GovConnect?
2.
How many tickets have you raised with GovConnect since onboarding?
3.
How many of those tickets have been noted by GovConnect to be resolved?
4.
How many of those tickets have actually been resolved?
5.
Have you received responses to raising your tickets?
6.
How long does the average response take between raising a ticket and getting a resolution?
7.
Have you ever decided NOT to raise a ticket due to issues not being resolved in the past?
8.
How do you access GovConnect?
9.
Can you access GovConnect on a work device if you are working remotely to the office? How does this impact on your work?
10.
Can you describe how GovConnect ‘outages’ have impact on your provision of services to the public?
11.
If GovConnect has had a detrimental impact on the way you work, causing interruption/failure to systems of work, please provide detail of this impact? (free text)
12.
Do you have any other comments/questions/concerns on how GovConnect has failed you as either a staff member personally (e.g. leave or pay issue), a staff member who cannot do their work, or impact on the public?
Current Progress,
0 of 12 answered