For Emergency / Crisis Communications regarding delays, technical issues, what is your preferred method for us to communicate with you?:

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* 1. For Emergency / Crisis Communications regarding delays, technical issues, what is your preferred method for us to communicate with you?:

  Yes No None
Via Email
Via Text
Phone Call
Per All Methods
What can we do to make you feel our sincere concern & interest when inconveniences arise?

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* 2. What can we do to make you feel our sincere concern & interest when inconveniences arise?

  Yes No
Free backage check  on next flight
Seating upgrade
Travel voucher
Additional  Skymiles granted
Free In-flight WI-FI
How likely is it that you would recommend Delta Air Lines to a friend or colleague?

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* 3. How likely is it that you would recommend Delta Air Lines to a friend or colleague?

Not at all likely
Extremely likely
What changes would this company have to make for you to give it an even higher rating?

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* 4. What changes would this company have to make for you to give it an even higher rating?

Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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* 5. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

What does our company do really well?

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* 6. What does our company do really well?

Do you fly Delta for both personal & business travel?

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* 7. Do you fly Delta for both personal & business travel?

How long have you been a customer of Delta Air Lines?

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* 8. How long have you been a customer of Delta Air Lines?

What was your favorite part of a Delta Flight?

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* 9. What was your favorite part of a Delta Flight?

What was your least favorite part of a Delta Flight?

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* 10. What was your least favorite part of a Delta Flight?

What changes would most improve our flight services?

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* 11. What changes would most improve our flight services?

Do you have any other comments, questions, or concerns?

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* 12. Do you have any other comments, questions, or concerns?

When looking for travel, how likely are you to consider our company first?

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* 13. When looking for travel, how likely are you to consider our company first?

How often do you use travel with us?

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* 14. How often do you use travel with us?

Help us improve the Delta Air Lines Customer Experience, with your suggestions and comments.

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* 15. Help us improve the Delta Air Lines Customer Experience, with your suggestions and comments.

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