* 1. For Emergency / Crisis Communications regarding delays, technical issues, what is your preferred method for us to communicate with you?:

  Yes No None
Via Email
Via Text
Phone Call
Per All Methods

* 2. What can we do to make you feel our sincere concern & interest when inconveniences arise?

  Yes No
Free backage check  on next flight
Seating upgrade
Travel voucher
Additional  Skymiles granted
Free In-flight WI-FI

* 3. How likely is it that you would recommend Delta Air Lines to a friend or colleague?

Not at all likely
Extremely likely

* 4. What changes would this company have to make for you to give it an even higher rating?

* 5. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 6. What does our company do really well?

* 7. Do you fly Delta for both personal & business travel?

* 8. How long have you been a customer of Delta Air Lines?

* 9. What was your favorite part of a Delta Flight?

* 10. What was your least favorite part of a Delta Flight?

* 11. What changes would most improve our flight services?

* 12. Do you have any other comments, questions, or concerns?

* 13. When looking for travel, how likely are you to consider our company first?

* 14. How often do you use travel with us?

* 15. Help us improve the Delta Air Lines Customer Experience, with your suggestions and comments.

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