Cancel this survey >> Copy of 2018 CUSTOMER SATISFACTION SURVEY This survey is an important part of our ongoing improvement process. Please complete this short survey about our products and services. Your feedback is appreciated! * 1. Company Information (optional): Company: Address: City: State/Zip: Contact: Email: * 2. Please rate our Products & Services. Very Good Above Average Average Below Average Poor Price competitiveness Price competitiveness Very Good Price competitiveness Above Average Price competitiveness Average Price competitiveness Below Average Price competitiveness Poor Timely delivery Timely delivery Very Good Timely delivery Above Average Timely delivery Average Timely delivery Below Average Timely delivery Poor Quality of material Quality of material Very Good Quality of material Above Average Quality of material Average Quality of material Below Average Quality of material Poor Quality of packaging Quality of packaging Very Good Quality of packaging Above Average Quality of packaging Average Quality of packaging Below Average Quality of packaging Poor For ratings "average" or below, please make suggestions as to how we can improve our service to you. * 3. Please rate our "Inside" Sales Personnel. Very Good Above Average Average Below Average Poor Promptness and politeness Promptness and politeness Very Good Promptness and politeness Above Average Promptness and politeness Average Promptness and politeness Below Average Promptness and politeness Poor Response time from inquiry to quotation Response time from inquiry to quotation Very Good Response time from inquiry to quotation Above Average Response time from inquiry to quotation Average Response time from inquiry to quotation Below Average Response time from inquiry to quotation Poor Product knowledge and competence Product knowledge and competence Very Good Product knowledge and competence Above Average Product knowledge and competence Average Product knowledge and competence Below Average Product knowledge and competence Poor For ratings "average" or below, please make suggestions as to how we can improve our service to you. * 4. Has an "Outside" Sales Representative visited you (year 2017)? Skip to question #6 if "NO" or "I DO NOT KNOW". Yes No I Do Not Know Yes No I Do Not Know Please make suggestions as to how we can improve our service to you. * 5. Please rate our "Outside" Sales Representative. Very Good Above Average Average Below Average Poor Promptness and politeness Promptness and politeness Very Good Promptness and politeness Above Average Promptness and politeness Average Promptness and politeness Below Average Promptness and politeness Poor Product knowledge and competence Product knowledge and competence Very Good Product knowledge and competence Above Average Product knowledge and competence Average Product knowledge and competence Below Average Product knowledge and competence Poor For ratings "average" or below, please make suggestions as to how we can improve our service to you. * 6. Please rate our Documentation for clarity, completeness and accuracy. Very Good Above Average Average Below Average Poor Quotations Quotations Very Good Quotations Above Average Quotations Average Quotations Below Average Quotations Poor Order Acknowledgements Order Acknowledgements Very Good Order Acknowledgements Above Average Order Acknowledgements Average Order Acknowledgements Below Average Order Acknowledgements Poor Quality Documentation Quality Documentation Very Good Quality Documentation Above Average Quality Documentation Average Quality Documentation Below Average Quality Documentation Poor Shipping Documents Shipping Documents Very Good Shipping Documents Above Average Shipping Documents Average Shipping Documents Below Average Shipping Documents Poor Invoices Invoices Very Good Invoices Above Average Invoices Average Invoices Below Average Invoices Poor For ratings "average" or below, please make suggestions as to how we can improve our service to you. Submit response >>
