2020 CUSTOMER SATISFACTION SURVEY

Question Title

* 1. Company Information (optional):

Company:

Address:

City:

State/Zip:

Contact:

Email:

	Very Good	Above Average	Average	Below Average	Poor
Price competitiveness	Price competitiveness Very Good	Price competitiveness Above Average	Price competitiveness Average	Price competitiveness Below Average	Price competitiveness Poor
Timely delivery	Timely delivery Very Good	Timely delivery Above Average	Timely delivery Average	Timely delivery Below Average	Timely delivery Poor
Quality of material	Quality of material Very Good	Quality of material Above Average	Quality of material Average	Quality of material Below Average	Quality of material Poor
Quality of packaging	Quality of packaging Very Good	Quality of packaging Above Average	Quality of packaging Average	Quality of packaging Below Average	Quality of packaging Poor

Very Good

Above Average

Average

Below Average

Poor

Price competitiveness

Price competitiveness Very Good

Price competitiveness Above Average

Price competitiveness Average

Price competitiveness Below Average

Price competitiveness Poor

Timely delivery

Timely delivery Very Good

Timely delivery Above Average

Timely delivery Average

Timely delivery Below Average

Timely delivery Poor

Quality of material

Quality of material Very Good

Quality of material Above Average

Quality of material Average

Quality of material Below Average

Quality of material Poor

Quality of packaging

Quality of packaging Very Good

Quality of packaging Above Average

Quality of packaging Average

Quality of packaging Below Average

Quality of packaging Poor

	Very Good	Above Average	Average	Below Average	Poor
Promptness and politeness	Promptness and politeness Very Good	Promptness and politeness Above Average	Promptness and politeness Average	Promptness and politeness Below Average	Promptness and politeness Poor
Response time from inquiry to quotation	Response time from inquiry to quotation Very Good	Response time from inquiry to quotation Above Average	Response time from inquiry to quotation Average	Response time from inquiry to quotation Below Average	Response time from inquiry to quotation Poor
Product knowledge and competence	Product knowledge and competence Very Good	Product knowledge and competence Above Average	Product knowledge and competence Average	Product knowledge and competence Below Average	Product knowledge and competence Poor

Very Good

Above Average

Average

Below Average

Poor

Promptness and politeness

Promptness and politeness Very Good

Promptness and politeness Above Average

Promptness and politeness Average

Promptness and politeness Below Average

Promptness and politeness Poor

Response time from inquiry to quotation

Response time from inquiry to quotation Very Good

Response time from inquiry to quotation Above Average

Response time from inquiry to quotation Average

Response time from inquiry to quotation Below Average

Response time from inquiry to quotation Poor

Product knowledge and competence

Product knowledge and competence Very Good

Product knowledge and competence Above Average

Product knowledge and competence Average

Product knowledge and competence Below Average

Product knowledge and competence Poor

Question Title

* 4. Has an "Outside" Sales Representative visited you (year 2020)?
Skip to question #6 if "NO" or "I DO NOT KNOW".

Yes

I Do Not Know

Yes

I Do Not Know

Please make suggestions as to how we can improve our service to you.

	Very Good	Above Average	Average	Below Average	Poor
Promptness and politeness	Promptness and politeness Very Good	Promptness and politeness Above Average	Promptness and politeness Average	Promptness and politeness Below Average	Promptness and politeness Poor
Product knowledge and competence	Product knowledge and competence Very Good	Product knowledge and competence Above Average	Product knowledge and competence Average	Product knowledge and competence Below Average	Product knowledge and competence Poor

Very Good

Above Average

Average

Below Average

Poor

Promptness and politeness

Promptness and politeness Very Good

Promptness and politeness Above Average

Promptness and politeness Average

Promptness and politeness Below Average

Promptness and politeness Poor

Product knowledge and competence

Product knowledge and competence Very Good

Product knowledge and competence Above Average

Product knowledge and competence Average

Product knowledge and competence Below Average

Product knowledge and competence Poor

	Very Good	Above Average	Average	Below Average	Poor
Quotations	Quotations Very Good	Quotations Above Average	Quotations Average	Quotations Below Average	Quotations Poor
Order Acknowledgements	Order Acknowledgements Very Good	Order Acknowledgements Above Average	Order Acknowledgements Average	Order Acknowledgements Below Average	Order Acknowledgements Poor
Quality Documentation	Quality Documentation Very Good	Quality Documentation Above Average	Quality Documentation Average	Quality Documentation Below Average	Quality Documentation Poor
Shipping Documents	Shipping Documents Very Good	Shipping Documents Above Average	Shipping Documents Average	Shipping Documents Below Average	Shipping Documents Poor
Invoices	Invoices Very Good	Invoices Above Average	Invoices Average	Invoices Below Average	Invoices Poor

Very Good

Above Average

Average

Below Average

Poor

Quotations

Quotations Very Good

Quotations Above Average

Quotations Average

Quotations Below Average

Quotations Poor

Order Acknowledgements

Order Acknowledgements Very Good

Order Acknowledgements Above Average

Order Acknowledgements Average

Order Acknowledgements Below Average

Order Acknowledgements Poor

Quality Documentation

Quality Documentation Very Good

Quality Documentation Above Average

Quality Documentation Average

Quality Documentation Below Average

Quality Documentation Poor

Shipping Documents

Shipping Documents Very Good

Shipping Documents Above Average

Shipping Documents Average

Shipping Documents Below Average

Shipping Documents Poor

Invoices

Invoices Very Good

Invoices Above Average

Invoices Average

Invoices Below Average

Invoices Poor

2020 CUSTOMER SATISFACTION SURVEY

Question Title

* 1. Company Information (optional):

Question Title

* 2. Please rate our Products & Services.

Question Title

* 3. Please rate our "Inside" Sales Personnel.

Question Title

* 4. Has an "Outside" Sales Representative visited you (year 2020)?
Skip to question #6 if "NO" or "I DO NOT KNOW".

Question Title

* 5. Please rate our "Outside" Sales Representative.

Question Title

* 6. Please rate our Documentation for clarity, completeness and accuracy.

Question Title

* 1. Company Information (optional):

Question Title

* 2. Please rate our Products & Services.

Question Title

* 3. Please rate our "Inside" Sales Personnel.

Question Title

* 4. Has an "Outside" Sales Representative visited you (year 2020)? Skip to question #6 if "NO" or "I DO NOT KNOW".

Question Title

* 5. Please rate our "Outside" Sales Representative.

Question Title

* 6. Please rate our Documentation for clarity, completeness and accuracy.

* 4. Has an "Outside" Sales Representative visited you (year 2020)?
Skip to question #6 if "NO" or "I DO NOT KNOW".