Deschutes County Solid WasteCustomer Satisfaction Survey Question Title * 1. Which of the Deschutes County Solid Waste locations did you visit? (Check all that apply) Bend – Knott Landfill Waste Disposal Bend – Knott Landfill Recycling Bend – Knott Landfill Hazardous Waste Bend – Alfalfa Transfer Station Redmond – Negus Transfer Station Sisters – Northwest Transfer Station La Pine – Southwest Transfer Station Administrative Office Question Title * 2. Please rate your overall satisfaction with the Solid Waste Staff. How would you rate the staff person’s… Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied No Opinion Courtesy and professionalism? Courtesy and professionalism? Very satisfied Courtesy and professionalism? Satisfied Courtesy and professionalism? Neither satisfied nor dissatisfied Courtesy and professionalism? Dissatisfied Courtesy and professionalism? Very dissatisfied Courtesy and professionalism? No Opinion Helpfulness and willingness to assist you? Helpfulness and willingness to assist you? Very satisfied Helpfulness and willingness to assist you? Satisfied Helpfulness and willingness to assist you? Neither satisfied nor dissatisfied Helpfulness and willingness to assist you? Dissatisfied Helpfulness and willingness to assist you? Very dissatisfied Helpfulness and willingness to assist you? No Opinion Ability to complete your transaction accurately? Ability to complete your transaction accurately? Very satisfied Ability to complete your transaction accurately? Satisfied Ability to complete your transaction accurately? Neither satisfied nor dissatisfied Ability to complete your transaction accurately? Dissatisfied Ability to complete your transaction accurately? Very dissatisfied Ability to complete your transaction accurately? No Opinion Question Title * 3. Please rate your overall satisfaction with the Solid Waste facilities. How would you rate the… Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied No Opinion/Not Applicable Safety on site? Safety on site? Very satisfied Safety on site? Satisfied Safety on site? Neither satisfied nor dissatisfied Safety on site? Dissatisfied Safety on site? Very dissatisfied Safety on site? No Opinion/Not Applicable Site signage? Site signage? Very satisfied Site signage? Satisfied Site signage? Neither satisfied nor dissatisfied Site signage? Dissatisfied Site signage? Very dissatisfied Site signage? No Opinion/Not Applicable Length of time queuing? Length of time queuing? Very satisfied Length of time queuing? Satisfied Length of time queuing? Neither satisfied nor dissatisfied Length of time queuing? Dissatisfied Length of time queuing? Very dissatisfied Length of time queuing? No Opinion/Not Applicable Question Title * 4. Please rate your overall experience with the Department of Solid Waste. Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied No Opinion Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied No Opinion Question Title * 5. Details on your experience or other feedback or comments that would improve your next contact with the Department of Solid Waste: Question Title * 6. Date of Visit or Interaction: MM/DD/YYYY Date Question Title * 7. How often do you visit a Deschutes County Solid Waste site? This is my first visit Weekly Once a month Every 3-6 months Every 6-12 months Other (please specify) Question Title * 8. In general, what type of customer are you? Private/Household Business Question Title * 9. Do the current operating days and hours meet your needs? Yes No Please contact the Deschutes County Department of Solid Waste at (541) 317-3163 or solidwaste@deschutes.org to provide additional feedback or to request this information in an alternate format. Done
