Library Customer Satisfaction

Question Title

* 1. Which of the following libraries do you visit? (Check all that apply)

Serramonte Main Library

Westlake Branch Library

John Daly Branch Library

Bayshore Branch Library

Question Title

* 2. How often do you visit our libraries?

More than once a week

Once a week

Once a month

Once or twice a year

Other (please specify)

Question Title

* 3. If you attended a library program or event today, do you believe it improved the quality of your life or that of your child(ren)?

Yes

Don't know / Not applicable

Question Title

* 4. Have you brought your child(ren) to a library program in the past?

Yes

Don't know / Not applicable

Question Title

* 5. Have you read to your child(ren) since your last library visit?

Yes

Don't know / Not applicable

Question Title

* 6. How satisfied are you with:

	Excellent	Good	Poor	Don't know / Not applicable
Customer service you received	Customer service you received Excellent	Customer service you received Good	Customer service you received Poor	Customer service you received Don't know / Not applicable
Selection of library materials for children	Selection of library materials for children Excellent	Selection of library materials for children Good	Selection of library materials for children Poor	Selection of library materials for children Don't know / Not applicable
Selection of library materials for teens	Selection of library materials for teens Excellent	Selection of library materials for teens Good	Selection of library materials for teens Poor	Selection of library materials for teens Don't know / Not applicable
Selection of library materials for adults	Selection of library materials for adults Excellent	Selection of library materials for adults Good	Selection of library materials for adults Poor	Selection of library materials for adults Don't know / Not applicable
Online resources and reference materials	Online resources and reference materials Excellent	Online resources and reference materials Good	Online resources and reference materials Poor	Online resources and reference materials Don't know / Not applicable
Programs / events for children	Programs / events for children Excellent	Programs / events for children Good	Programs / events for children Poor	Programs / events for children Don't know / Not applicable
Programs / events for teens	Programs / events for teens Excellent	Programs / events for teens Good	Programs / events for teens Poor	Programs / events for teens Don't know / Not applicable
Programs / events for adults	Programs / events for adults Excellent	Programs / events for adults Good	Programs / events for adults Poor	Programs / events for adults Don't know / Not applicable

Question Title

* 1. Which of the following libraries do you visit? (Check all that apply)

Question Title

* 2. How often do you visit our libraries?

Question Title

* 3. If you attended a library program or event today, do you believe it improved the quality of your life or that of your child(ren)?

Question Title

* 4. Have you brought your child(ren) to a library program in the past?

Question Title

* 5. Have you read to your child(ren) since your last library visit?

Question Title

* 6. How satisfied are you with:

Question Title

* 7. Comments / Suggestions