Dam Surveillance - Water NSW

Feedback on a regional contract for Dam Surveillance - Water NSW

Centroc is committed to monitoring the quality of services provided by its contractors as part of an ongoing improvement process. We would appreciate your feedback on your recent experience with Water NSW for the Dam Surveillance contract.

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* 1. Your name and Council

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* 2. In your dealings with Water NSW, please rate the following with regards to how they worked with you and your organisation.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Communicating effectively	Communicating effectively Excellent	Communicating effectively Good	Communicating effectively Adequate	Communicating effectively Poor	Communicating effectively Unacceptable	Communicating effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting your time schedules	Meeting your time schedules Excellent	Meeting your time schedules Good	Meeting your time schedules Adequate	Meeting your time schedules Poor	Meeting your time schedules Unacceptable	Meeting your time schedules N/A
Working with you and your team	Working with you and your team Excellent	Working with you and your team Good	Working with you and your team Adequate	Working with you and your team Poor	Working with you and your team Unacceptable	Working with you and your team N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Understanding your requirements	Understanding your requirements Excellent	Understanding your requirements Good	Understanding your requirements Adequate	Understanding your requirements Poor	Understanding your requirements Unacceptable	Understanding your requirements N/A

Comments

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* 3. Do you check the invoice from the contractor against the price schedule in the contract?

Yes

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* 4. Is there anything that the provider should be made aware of?

Thank you for taking the time to complete the survey. Your feedback is vital to improving the services provided to Centroc members.

If you have any questions relating to the Dam Surveillance contract, please contact the CWUA Program Manager, Meredith Macpherson on 0427 451 085 or meredith.macpherson@centroc.com.au