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Answer questions pertaining to 4 elements critical to CX:

People, Process, Content and Technology

Estimated time to complete survey is less than 5 minutes.

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* 1. Please enter contact information

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* 2. Your company's 2022 plan to grow revenue and improve CX, check all that apply

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* 3. People: Is Customer Experience (CX) a priority for your organization?

0 = not at all 100 = high priority,  part of culture  to  execute and improve CX
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* 4. People: does your organization capture and track Net Promoter Score (NPS) at each stage of the customer journey?

0 - not at all 100 - capture customer feedback and NPS for each customer journey stage
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CXera Captures and Reports on NPS at each customer journey stage

CXera Captures and Reports on NPS at each customer journey stage

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* 5. People: is Marketing, Sales and Customer Success aligned on CX with proper customer handoffs between departments?

0 - not at all - work separate 10 - aligned across CX journey with repeatable handoffs
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* 6. Process: do you have a Customer Journey process defined and repeatable, example below

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* 7. Process: DRAG & DROP in priority order what customer journey stages your organization will focus on in 2021

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* 8. Process: do you have a sales process defined and repeatable?

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Example Customer and Sales Process Aligned

Example Customer and Sales Process Aligned

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* 9. Process: do you have a new customer onboarding process defined and repeatable?

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* 10. Content: do you have content that supports entire customer journey?

0 - not at all 100 - Yes, for all stages of the customer journey
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* 11. Technology: check all locations used today to share content, tools, contract agreements, best practices, etc. with customers

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Example CXera Experience Site with consolidated access to customer resources

Example CXera Experience Site with consolidated access to customer resources

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* 12. Technology: what application services in place today to support the customer?

Thank your for taking the survey. We will use the contact information provided to reach out to discuss your organization's sales enablement and customer experience maturity.

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