Exit this survey Customer Experience Commitment! Question Title * 1. Would you agree that your company always makes decisions consciously considering how the decision will positively or negatively affect the customer? Yes No Sometimes Question Title * 2. Please describe up to three things (in your own words) that are either enabling your organisation to focus on Customer Experience or not (as the case may be)! #1 #2 #3 Question Title * 3. What industry does your company belong to? Healthcare Non-profit Technology Energy & Utilities Transportation Materials Consumer Finance Education Government Professional Services Manufacturing Other (please specify) Done - many thanks for your time!