COACH@WORK TEST Module 9 - Implementation and Networking

FINAL SELF-ASSESSMENT TEST MODULE 9

This test consists of 15 questions. Each question has three possible answers and only one is fully correct (brings 1 point). You need to mark the answer you consider as true. The aim of the test is to evaluate your competences to “networking” with different type of institutions/ organizations. In order to complete the test successfully you should reach a minimum of 8 right answers. If your score is below 8, you will need to review and learn thoroughly COACH@WORK Module 9. If your score is 8 and above, may be you are well prepared in this field of study.

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* 1. Name, Surname

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* 2. E-mail

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* 3. Regarding the EU legislation which protects the labour rights and equal opportunities of citizens, the individual EU countries could:

provide lower level of protection

provide only the same fixed measures

provide sometimes higher level of protection at the discretion of their national governments

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* 4. Regarding the professional approach of Supported Employment consultants:

the high qualification is completely enough to guarantee the appropriate approach to clients

the strictly formalization of the working process is one of the most important factors for the good communication with clients

observing the professional ethics could provide a deep awareness of their moral duty to the clients of the service

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* 5. When searching a job position for his/ her client, the SE consultant:

should always respect the dignity and the free choice of the client

could make more accurate and objective assessment than his/ her client because of his/ her professional view of the situation

discuss the situation with the relatives and the family of the client because they know even better than him/ her his/ her needs

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* 6. What should be the attitude of the SE consultant towards some gifts/ benefits from clients or their families as expression of their gratitude:

always accepts the gift in order not to offend them

accept the gift only if its value does not exceed the value of the whole service

in the general case refuses gifts, benefits or unsuitable hospitality from clients and their families as soon as they can be interpreted as an opportunity to exercise influence, obtaining preferential consideration or other benefits

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* 7. Which of the following statements is the most appropriate regarding the question “Who could offer social services to people with disabilities?”:

only the State and its official institutions

in some cases the management, coordination and provision of certain social services could be delegated to the third sector organisations

these services principally are offered at the municipal level

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* 8. What is the most frequently used communication tool in the modern business environment:

e-mail communication

social networks

official letter by registered post

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* 9. Regarding the communication by e-mail you should:

use emoticons

treat an email with potential employers like an informal letter with friendly tone

include a brief, but descriptive subject line

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* 10. What is unnecessary regarding a meeting with potential employers:

always bring a laptop with you

prepare the necessary information (documents)

keep notes during the whole meeting

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* 11. What is the role of the potential employer in the Supported employment process:

he/ she is “minor” participant because the needs of the job seeker (person with disability) are the most important factor

the needs of the employer are the most important because he/ she is the person who will “give the money”

the interest of the employer and the job seeker are equally important

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* 12. Which argument should be leading in communicating with potential employers:

“This is good in terms of your business aims”

“This is good because you are responsible for the easy life of this person with disability”

“This is the right way from a social perspective for the whole society and you are obliged to do it”

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* 13. Which of the following documents refer specifically to protect the labor rights of people with disabilities?

European employment strategy

European Working Time Directive

European Disability Strategy 2010- 2020

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* 14. Please imagine the following situation: you as a SE consultant find for the client with disability a job position which offers high incomes, but the client is totally not interested in. What should you do?

Advise him/ her in a calm manner to reconsider his decision

Discuss the situation with the potential employer without the knowledge of the client with disability

Refuse to work with this difficult client

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* 15. According to your opinion what are the most necessary qualities of the SE consultant?

Honesty, humanity, impartiality

Ability to negotiate ambitious targets, eloquence

Rigidity, persistence in relationships with customers, employers and colleagues

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* 16. What are the most important “minimum rights” related with the professional realization of people with disabilities?

Health and safety at work

Right to paid leave

Protection against discrimination

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* 17. Which of these legal documents have not direct connection with the labor rights of people with disabilities?

Employment Promotion Act

Law on Integration of People with Disabilities

Civil Servants Act