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Customer Service Survey - Collection System Maintenance
1.
Name/Organization:
2.
How did you hear about us?
CVSan Website
CV Forum
Pipeline Newsletter
Email
Other (please specify)
3.
Which staff member(s) did you interact with?
Greg
Gilbert
Lorenzo
Kevin
Phil
Jeff
4.
This survey is in reference to:
5.
I was able to obtain the information or services needed.
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
If you disagree, please briefly explain
6.
The information, resolution, or service was accurate and provided in a timely and orderly manner.
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
If you disagree, please briefly explain
7.
Staff’s response was prompt, professional, courteous, and helpful.
Strongly Agree
Agree
Disagree
Strongly Disagree
If you disagree, please briefly explain
8.
Upon job completion, Collection System Maintenance department personnel conducted a thorough clean-up.
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
If you disagree, please briefly explain
9.
How would you rate our overall service?
Excellent
Good
Neutral
Fair
Poor
10.
Are there areas we can improve upon?
11.
Would you like CVSan to respond to your comments?
Yes
No
If yes, please provide contact information: