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Customer Service Survey - Municipal Court, Teen Court & Utility Billing
1.
What was the reason for your visit today? (check all that apply)
Municipal Court
Pay a citation
Set a court date
Speak to Judge
Attend court
2.
What was the reason for your visit today? (check all that apply)
Teen Court
Volunteer
Attend court
Community Service hours
3.
What was the reason for your visit today?
Southlake Water Utilities-Customer Service
Pay utility bill
Set up new service
Change my account
Disconnect service
Get recycle bin/lid
Other (please specify)
4.
Did you complete what you intended to accomplish?
Yes
No, why not?
Please explain
5.
What could we have done to assist you in achieving your goal?
6.
Please complete the following statement. The service...
...was better than expected.
...matched expectations.
...was worse than expected.
7.
If you could wish for one thing in regard to how we served you today, what would it be?
8.
Please rank the following from: 1 (most important) to 5 (least important)
1
2
3
4
5
Payment options available
1
2
3
4
5
Quick processing time
1
2
3
4
5
Phone answered by a live person
1
2
3
4
5
Representative is knowledgeable and helpful
1
2
3
4
5
Representative smiles and acknowledges me immediately
1
2
3
4
5
Comments
9.
Is there something you would like for us to do for you?
