How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

* 1. Please rate the following aspects of our work.

  Excellent Good Adequate Poor Unacceptable N/A
Understanding your trail issues
Communicating clearly and effectively
Keeping you informed of progress
Meeting timescales
Working with you and your group
Providing value for money
Responding promptly to problems

* 2. Overall, how do you rate the quality of information and services we provide?

* 3. What level of confidence do you have in us to follow through on your issues?

* 4. Overall, is our performance ...

* 5. Based on our performance, how likely is it that you will use us in the future?

* 6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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