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Ratepayer Priority Survey FY2728

Help us understand your priorities.

El Paso Water is developing its upcoming budget and considering how to balance investments in reliable water and wastewater service, future water supplies, regulatory requirements and customer rates. Delaying investments and maintenance may increase future costs, increase the risk of infrastructure failures or affect grant funding available for projects.

We want to understand what matters most to our customers. Your responses will be shared with the Public Service Board as it considers the upcoming budget.
1.How important are each of the following priorities to you?
Please rate from 1-5, with 1 meaning "not important" and 5 meaning "extremely important."(Required.)
1
2
3
4
5
Maintaining a reliable water and wastewater system
Replacing aging pipes and other infrastructure before they fail
Developing and maintaining water supplies to meet El Paso's long-term needs
Meeting environmental and regulatory requirements
Keeping customer rates as affordable as possible
Avoiding higher future project costs caused by delaying construction and inflation
Protecting grant funding and other outside funding that reduces costs to customers
Meeting existing contractual commitments and reducing potential legal or financial exposure
2.How concerned are you about each of the following if needed projects are delayed?
Check one box for each item.
(Required.)
Not concerned
Slightly concerned
Moderately concerned
Very concerned
Extremely concerned
Increased risk of water main breaks, outages or other system failures
Higher construction costs in future years
Loss of grants or other outside funding
Delays in developing future water supplies
Increased risk of not meeting regulatory requirements
Financial or legal costs associated with changing or canceling existing contracts
Shifting today's costs to future consumers
3.Which statement comes closest to your view about customer rates?
Choose one of the following.(Required.)
4.If funding is reduced significantly, which investments should receive the greatest protection from budget reductions?
Select up to three.(Required.)
5.Thinking about the next 5-10 years, which concerns you more? (Required.)
6.What additional information would be helpful to you as a customer of EPWater?
7.About you (optional)
These questions help us understand whether priorities differ among different groups of customers.

Are you an El Paso Water customer?(Required.)
8.Which best describes you?(Required.)
9.How long have you been an EPWater customer? (Required.)
10.Please provide the ZIP code where you live or operate your business.
Current Progress,
0 of 10 answered