Compensated Customer Study in Dallas and Chicago

SIS International Research are currently recruiting consumers who regularly ship large packages for one-on-one interviews (1.5 to 2 hours) in Chicago and Dallas to understand customer preferences for a global shipping company.

All interviews will be in-person and we are offering an incentive of US $250 for participation in the study.

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* 1. What is your first and last name?

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* 2. What state do you reside in?

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* 3. What city do you live?

Chicago

Dallas

Other (please specify)

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* 4. What is the zipcode?

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* 5. What is your age?

Under 18

18-30

31-40

41-60

61-74

75+

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* 6. What is your email address?

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* 7. What is your phone number?

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* 8. Which gender do you identify as?

Male

Female

Non-Binary

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* 9. What type of home to you live in?

Single Family Home

Multi-Family Home

Apartment/Condo

High Rise

Other (please specify)

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* 10. Which of the following delivery scenarios are applicable to you?

You live in a high/mid-rise/walk-up

You have a doorman receive your packages

You live in a secured/gated community

Your apartment complex has a package receiving room

You need to use elevator/stairs to access your apartment or home

You reside where there is no street parking/high traffic and ticketed area

Your home has a special entrance/dock that requires scheduled deliveries

You regularly have to deal with extreme weather conditions (ie: rain, sleet, snow)

None of the above

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* 11. What industry do you work in?

Market research

Marketing

Advertising agency

Public relations firm

A graphic design or packaging firm

A logistics or shipping and delivery company.

Others

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* 12. What is your employment status?

Unemployed

Retired

Work Part Time

Work Full Time

Other (please specify)

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* 13. Do you work from home?

Yes

Sometimes (specify frequency)

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* 14. Do you suffer any physical ailments that would make lifting a large (over 50lbs) package difficult for you? If so, please explain.

Yes (please explain)

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* 15. How often do you shop online?

Never

Sometimes

Often

Always

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* 16. On average, how many heavy (50lb +), oversized, or hard to handle packages do you receive every year?

None

1 - 6

7 - 12

12 - 24

24 +

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* 17. Do you typically order heavy (50lb +), oversized, or hard-to-handle packages online, in-store or equally across both?

Typically online

Typically in-store

Evenly split between online and in-store

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* 18. When you receive heavy (50lb +), oversized, or hard-to-handle packages, what types of products are you typically receiving?

Consumable Goods, e.g. Groceries, Pet supplies, Home products (e.g. cleaning supplies, tissues, etc)

Large sports and fitness products, e.g. stationary bikes, home gym, weights, etc.

Electronics, e.g. TV, large speakers, etc.

Furniture, e.g. couches, beds, tables, etc.

Home appliances, e.g. refrigerator, washer / dryer, stove, etc.

Office supplies, e.g. paper, printers, etc.

Large pieces of artwork, e.g. paintings, sculptures

Other

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* 19. When receiving a heavy (50lb +), oversized, or hard-to-handle package do you frequently encounter:

(please select any and all that apply)

• Package is difficult to move with only one person (weight and/or dimensions)

• Package contains high value goods and should not be left on curb

• Package contents need light assembly, but tools are included in box

• Package contents need heavy assembly required post-delivery and sometimes by 3rd party

• Weather conditions could destroy package if left on curb (High or Low Value)

• Any other issues not listed above:

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* 20. When you order large items, which shipping company typically delivers?

(select all that apply)

DHL

FedEx

UPS

USPS

Pilot

Schneider

None of these

Other (please specify)

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* 21. On a scale of 1-10 how difficult do you find lifting a heavy (50lb +), oversized, or hard-to-handle package?

(with 1 being extremely easy and 10 being extremely difficult)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 22. Do you own a car or rely on public transportation?

Own a car

Rely on public transportation

Other (please specify)

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* 23. Whom do you live with?

I live alone

I live with family

I live with roommates

I live with assisted living help

Other (please specify)

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* 24. Are you available and able to have up to 4 members of our team in your home for a 2-hour in-home meeting the week of February 11th?

Yes

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* 1. What is your first and last name?

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* 2. What state do you reside in?

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* 3. What city do you live?

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* 4. What is the zipcode?

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* 5. What is your age?

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* 6. What is your email address?﻿

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* 7. What is your phone number?

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* 8. Which gender do you identify as?

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* 9. What type of home to you live in?

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* 10. Which of the following delivery scenarios are applicable to you?

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* 11. What industry do you work in?

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* 12. What is your employment status?

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* 13. Do you work from home?

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* 14. Do you suffer any physical ailments that would make lifting a large (over 50lbs) package difficult for you? If so, please explain.

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* 15. How often do you shop online?

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* 16. On average, how many heavy (50lb +), oversized, or hard to handle packages do you receive every year?

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* 17. Do you typically order heavy (50lb +), oversized, or hard-to-handle packages online, in-store or equally across both?

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* 18. When you receive heavy (50lb +), oversized, or hard-to-handle packages, what types of products are you typically receiving?

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* 19. When receiving a heavy (50lb +), oversized, or hard-to-handle package do you frequently encounter:(please select any and all that apply)

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* 20. When you order large items, which shipping company typically delivers?(select all that apply)

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* 21. On a scale of 1-10 how difficult do you find lifting a heavy (50lb +), oversized, or hard-to-handle package? (with 1 being extremely easy and 10 being extremely difficult)

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* 22. Do you own a car or rely on public transportation?

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* 23. Whom do you live with?

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* 24. Are you available and able to have up to 4 members of our team in your home for a 2-hour in-home meeting the week of February 11th?

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* 25. If you had a magic wand, what would you do to fix your biggest problem around ordering and receiving large packages?

* 6. What is your email address?

* 19. When receiving a heavy (50lb +), oversized, or hard-to-handle package do you frequently encounter:

(please select any and all that apply)

* 20. When you order large items, which shipping company typically delivers?

(select all that apply)

* 21. On a scale of 1-10 how difficult do you find lifting a heavy (50lb +), oversized, or hard-to-handle package?

(with 1 being extremely easy and 10 being extremely difficult)