Customer Service for Newcomer Youth - Workshop Evaluation

Customer Service for Newcomer Youth - Workshop Evaluation

Your feedback is important and will help us plan future workshops. Thank you!

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* 1. Because of taking this workshop, I am...

	1 = Not at all	2 = A little	3 = Somewhat	4 = Mostly	5 = Absolutely
More aware of the expectations of a customer service representative role	More aware of the expectations of a customer service representative role 1 = Not at all	More aware of the expectations of a customer service representative role 2 = A little	More aware of the expectations of a customer service representative role 3 = Somewhat	More aware of the expectations of a customer service representative role 4 = Mostly	More aware of the expectations of a customer service representative role 5 = Absolutely
Better able to perform well at an interview	Better able to perform well at an interview 1 = Not at all	Better able to perform well at an interview 2 = A little	Better able to perform well at an interview 3 = Somewhat	Better able to perform well at an interview 4 = Mostly	Better able to perform well at an interview 5 = Absolutely
Better able to write a targeted resume	Better able to write a targeted resume 1 = Not at all	Better able to write a targeted resume 2 = A little	Better able to write a targeted resume 3 = Somewhat	Better able to write a targeted resume 4 = Mostly	Better able to write a targeted resume 5 = Absolutely
More aware of what "excellent customer service" looks like in Canada	More aware of what "excellent customer service" looks like in Canada 1 = Not at all	More aware of what "excellent customer service" looks like in Canada 2 = A little	More aware of what "excellent customer service" looks like in Canada 3 = Somewhat	More aware of what "excellent customer service" looks like in Canada 4 = Mostly	More aware of what "excellent customer service" looks like in Canada 5 = Absolutely
More familiar with Canadian workplace culture	More familiar with Canadian workplace culture 1 = Not at all	More familiar with Canadian workplace culture 2 = A little	More familiar with Canadian workplace culture 3 = Somewhat	More familiar with Canadian workplace culture 4 = Mostly	More familiar with Canadian workplace culture 5 = Absolutely
Better able to interact with customers	Better able to interact with customers 1 = Not at all	Better able to interact with customers 2 = A little	Better able to interact with customers 3 = Somewhat	Better able to interact with customers 4 = Mostly	Better able to interact with customers 5 = Absolutely
Better able to interact with coworkers and managers	Better able to interact with coworkers and managers 1 = Not at all	Better able to interact with coworkers and managers 2 = A little	Better able to interact with coworkers and managers 3 = Somewhat	Better able to interact with coworkers and managers 4 = Mostly	Better able to interact with coworkers and managers 5 = Absolutely
Excited to apply for jobs	Excited to apply for jobs 1 = Not at all	Excited to apply for jobs 2 = A little	Excited to apply for jobs 3 = Somewhat	Excited to apply for jobs 4 = Mostly	Excited to apply for jobs 5 = Absolutely
Sure that I would be a good customer service representative	Sure that I would be a good customer service representative 1 = Not at all	Sure that I would be a good customer service representative 2 = A little	Sure that I would be a good customer service representative 3 = Somewhat	Sure that I would be a good customer service representative 4 = Mostly	Sure that I would be a good customer service representative 5 = Absolutely

Question Title

* 2. What did you think of these parts of the program?

	1 = Poor	2 = Fair	3 = Satisfactory	4 = Good	5 = Excellent	N/A
Interview skills, elevator pitch, and resume writing - Rijah	Interview skills, elevator pitch, and resume writing - Rijah 1 = Poor	Interview skills, elevator pitch, and resume writing - Rijah 2 = Fair	Interview skills, elevator pitch, and resume writing - Rijah 3 = Satisfactory	Interview skills, elevator pitch, and resume writing - Rijah 4 = Good	Interview skills, elevator pitch, and resume writing - Rijah 5 = Excellent	Interview skills, elevator pitch, and resume writing - Rijah N/A
Service Excellence training - OTEC	Service Excellence training - OTEC 1 = Poor	Service Excellence training - OTEC 2 = Fair	Service Excellence training - OTEC 3 = Satisfactory	Service Excellence training - OTEC 4 = Good	Service Excellence training - OTEC 5 = Excellent	Service Excellence training - OTEC N/A
Language and Crosscultural Communication workshop - Rob	Language and Crosscultural Communication workshop - Rob 1 = Poor	Language and Crosscultural Communication workshop - Rob 2 = Fair	Language and Crosscultural Communication workshop - Rob 3 = Satisfactory	Language and Crosscultural Communication workshop - Rob 4 = Good	Language and Crosscultural Communication workshop - Rob 5 = Excellent	Language and Crosscultural Communication workshop - Rob N/A
Growth Mindset workshop - Jeremy	Growth Mindset workshop - Jeremy 1 = Poor	Growth Mindset workshop - Jeremy 2 = Fair	Growth Mindset workshop - Jeremy 3 = Satisfactory	Growth Mindset workshop - Jeremy 4 = Good	Growth Mindset workshop - Jeremy 5 = Excellent	Growth Mindset workshop - Jeremy N/A
Introduction to the language coach	Introduction to the language coach 1 = Poor	Introduction to the language coach 2 = Fair	Introduction to the language coach 3 = Satisfactory	Introduction to the language coach 4 = Good	Introduction to the language coach 5 = Excellent	Introduction to the language coach N/A
ALiGN online assessment	ALiGN online assessment 1 = Poor	ALiGN online assessment 2 = Fair	ALiGN online assessment 3 = Satisfactory	ALiGN online assessment 4 = Good	ALiGN online assessment 5 = Excellent	ALiGN online assessment N/A
Question and Answer session with Starbucks representative(s) if applicable	Question and Answer session with Starbucks representative(s) if applicable 1 = Poor	Question and Answer session with Starbucks representative(s) if applicable 2 = Fair	Question and Answer session with Starbucks representative(s) if applicable 3 = Satisfactory	Question and Answer session with Starbucks representative(s) if applicable 4 = Good	Question and Answer session with Starbucks representative(s) if applicable 5 = Excellent	Question and Answer session with Starbucks representative(s) if applicable N/A
SmartServe certification	SmartServe certification 1 = Poor	SmartServe certification 2 = Fair	SmartServe certification 3 = Satisfactory	SmartServe certification 4 = Good	SmartServe certification 5 = Excellent	SmartServe certification N/A

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* 3. Would you recommend this program to others?

Yes

No

Maybe

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* 4. Do you have any other feedback?

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* 5. Are you interested in attending a hiring event?

Yes

No