Customer Stock Return Form

Question Title

1. Customer Details (Required.)

Name *

Brand

Address

Address 2

City/Town

Postal Code

Email Address *

Phone Number *

Question Title

2. Todays Date

Date / Time

Date

Question Title

3. Invoice Number or Web Order Number (Required.)

Question Title

4. Product Code

Question Title

5. Item Description

Question Title

6. If purchased instore how did you pay? (Required.)

Purchased Online (please note if you have paid using afterpay or laybuy you will be issued a store credit)

Instore - Afterpay (please note if you have paid using afterpay or laybuy you will be issued a store credit)

Instore - Finance (please note if you have paid using finance you will be issued a store credit)

Instore - Q Card (please note if you have paid using finance you will be issued a store credit)

Instore - Direct Deposit

Instore - Cash

Instore - Gift Voucher

Instore - Eftpos

Instore - Amex

Instore - Eftpos/ Visa / Mastercard

Question Title

7. If purchased online or over phone how did you pay?

Purchased Instore

Online - Afterpay

Online - Finance

Online - Q Card

Online - Direct Deposit

Online - Gift Voucher

Online - Eftpos

Online - Amex

Online - Eftpos/ Visa / Mastercard

Question Title

8. Date Item Returned

Date / Time

Date

Question Title

9. TRACKING NUMBER IF RETURNED VIA COURIER

Question Title

10. Reason For Return

Faulty Item

Change of Mind

Incorrect Fit

Incorrect Product Sent

Question Title

11. Prefered Return Outcome (Required.)

Exchange (see below)

Store Credit (if you have paid using Finance eg. Afterpay this is the only optins other than exchange)

Refund (Refund is offered within the return guidelines, back to original payment method)

Question Title

12. Name Of New Product To Exchange Item For (if applicable)

Question Title

13. Name Of Staff Member You Are Dealing With

Question Title

14. Method Of Interaction For Product Resolution (Required.)

Instore

Phone Call

Via Email

Online Chat Website

Thank you for completing this form.

PLEASE NOTE - if you are sending back a Wetsuit, please ROLL the wetsuit, DO NOT fold the wetsuit as it will crease the fabric and when it arrives to us we will not accept the return.

Please send your item back to:

Attn Returns
Underground Skate & Surf
306 Hibiscus Coast Highway
Orewa
Auckland, 0931

Please remember to includce your name and order/ invoice number inside the parcel so that we can match your parcel to the returns form.

Question Title

* 1. Customer Details (Required.)

Question Title

* 2. Todays Date

Question Title

* 3. Invoice Number or Web Order Number (Required.)

Question Title

* 4. Product Code

Question Title

* 5. Item Description

Question Title

* 6. If purchased instore how did you pay? (Required.)

Question Title

* 7. If purchased online or over phone how did you pay?

Question Title

* 8. Date Item Returned

Question Title

* 9. TRACKING NUMBER IF RETURNED VIA COURIER

Question Title

* 10. Reason For Return

Question Title

* 11. Prefered Return Outcome (Required.)

Question Title

* 12. Name Of New Product To Exchange Item For (if applicable)

Question Title

* 13. Name Of Staff Member You Are Dealing With

Question Title

* 14. Method Of Interaction For Product Resolution (Required.)

1. Customer Details (Required.)

2. Todays Date

3. Invoice Number or Web Order Number (Required.)

4. Product Code

5. Item Description

6. If purchased instore how did you pay? (Required.)

7. If purchased online or over phone how did you pay?

8. Date Item Returned

9. TRACKING NUMBER IF RETURNED VIA COURIER

10. Reason For Return

11. Prefered Return Outcome (Required.)

12. Name Of New Product To Exchange Item For (if applicable)

13. Name Of Staff Member You Are Dealing With

14. Method Of Interaction For Product Resolution (Required.)