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* 1. How disappointed would you be if you could no longer use our company?

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* 2. Please help us understand why you selected the answer above:

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* 3. What is the primary benefit that you have received from our company?

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* 4. What would you use as an alternative if our company were no longer available?

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* 5. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

T