1.How happy are you with the help you received from CSY Regional Child Support?

Very happy

Mostly happy

Neutral

Mostly unhappy

Very unhappy

2.How polite and professional was the Child Support Specialist?

Extremely polite and professional

Very polite and professional

Somewhat polite or professional

Occasionally impolite and unprofessional

Not polite and unprofessional

3.Did the Child Support Specialist give you clear and helpful information about your case or question?

Yes, completely clear and very helpful

Mostly clear and helpful

Somewhat clear and helpful

Not very clear or helpful

Not at all clear or helpful

4.How easy was it to get help from CSY Regional Child Support?

Very easy

Easy

Somewhat easy

Difficult

Very difficult

5.How did you contact us?

Phone or text message

Email

In Person

Web or online message

Other (please specify)

6.Was your case or question handled quickly?

Yes, very quickly

Yes, somewhat quickly

It took a reasonable amount of time

No, it was somewhat slow

No, it was very slow

7.How happy are you with the result or help you received for your case?

Very happy

Mostly happy

Neutral

Mostly unhappy

Very unhappy

8.What can we do to make your experience better?

9.Was your question or problem taken care of during this contact?

Yes

No

Not sure/still waiting

10.Would you like someone to call you? If yes, please provide your name and phone number.

11.If you'd like to, please provide your name and case number.

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