We appreciate you taking the time to complete this survey, this tool allows NECAC to review and make appropriate adjustments to ensure our customers have a positive experience. Please complete the questions below to your best ability.

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1. What location did you visit? (Required.)

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2. Overall, how satisfied are you with the services you received from NECAC?

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3. NECAC staff treated me with respect and dignity

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4. I felt my information and privacy were handled appropriately

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5. How easy was it for your to access the NECAC services you needed?

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6. If "Very Difficult" or "Difficult": What made it difficult to access the service you needed?

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7. How well did NECAC's services address your needs?

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8. Did NECAC's services help you make progress towards your goal(s)?

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9. Were there any needs you came to NECAC for that we were unable to assist you with and/or provide a referral(s) to meet your needs?

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10. If "NO- NECAC unable to Assist/ No Referral": What need(s) were you unable to get help with?

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11. If NECAC could improve one thing about your experience, what would you change?

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12. What did NECAC do particularly well?

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13. Based on your experience, how likely are you to recommend NECAC to a friend, family member or someone else who needs our services?

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