Customer satisfaction survey - IGENOMIX UK

Question Title

* 1. How would you rate your overall level of satisfaction with IGENOMIX UK’s laboratory customer service?

Extremely satisfied - service exceeded expectations

Satisfied - no improvements needed

Neither satisfied nor dissatisfied

Dissatisfied - needs a few improvements

Extremely dissatisfied - needs considerable improvements

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* 2. How would you rate your interactions with our laboratory's employees?

Extremely satisfied - always friendly and helpful, tend to go the extra mile

Satisfied - mostly friendly and helpful

Neither satisfied nor dissatisfied

Dissatisfied - often abrupt and appear unconcerned

Extremely dissatisfied - unfriendly and unhelpful

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* 3. How would you rate the instructions for sending specimens to the laboratory for testing?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 4. How would you rate test turn-around-time for your samples?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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Question Title

* 5. How would you rate the content of the reports issued by the laboratory?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 6. How do you rate the clarity of information describing our different tests?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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Question Title

* 7. Do you receive adequate feedback when there is a problem with a specimen?

Yes

N/A

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* 8. Compared to your experience with other laboratory providers, Igenomix UK`s customer service is:

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 9. How do you rate your experience of navigating our website?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 10. What is the likelihood that you would recommend IGENOMIX UK to another colleague/patient?

Extremely likely

Likely

Possibly

Unlikely

Extremely unlikely

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