UTM Library is conducting the Customer Satisfaction Index (CSI) Survey to evaluate the Library’s performance for the year 2026. The purpose of this survey is to gain a better understanding of your experiences and interactions with the Library. Through this assessment, we aim to measure the quality of our core services across six dimensions, our ICT systems across four dimensions, and our programs across five dimensions.
Your participation in this survey is greatly valued. The feedback and insights you provide will help us to further improve the Library’s services, facilities, and overall user experience for your benefit.
Permission Collecting Responder Detail:
The NEXT button signifies your consent to participate in this survey and our collection of your personally identifiable data. Survey results, comments, and ideas will be forwarded right away to library administration for further consideration.