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Customer Success Open Competency Model

Definition, Use Cases and Sources

At Ibbaka, we answer critical questions about people, their skills and competencies through our People Insights platform. We are exploring how open source competency models contribute to organizations, individuals and which disciplines have the most impact.

We are working to understand what a competency model for Customer Success looks like and how it's applied. We hope to provoke thinking in this area and explore how to structure its different components.

We plan to provide and evolve this model under a Creative Commons license. We want to encourage its integration with other models so that it can evolve over time.

You can learn more about Open Competency Models and our plans here.

We intend to share the insights learned with you. If you would like to receive our results, please provide your email at the end of the survey.

Data will only be used to inform the design of an Open Competency Model for Customer success and will not be shared with any other party.
1.Which of the following statements resonates most with you?(Required.)
2.What role(s) do you play in Customer Success? (Check all that apply).(Required.)
3.What are the most important roles in Customer Success? (Check all that apply)(Required.)
4.How have others found value in your work/customer success activities?(Required.)
5.Where do you currently go for information on Customer Success skills and capabilities? (Check all that apply)(Required.)
6.Where does your organization find Customer Success training and learning resources?(Required.)
7.What other methods or frameworks do you combine most often with Customer Success? (Select upto 3)(Required.)
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