* 1. How well do Commercial State Bank's deposit products and services meet your needs?

* 2. Are there any products or services you'd like that aren't currently offered by Commercial State Bank?

* 3. Do Commercial State Bank's lending products meet your current or future needs?

* 4. How satisfied are you with Commercial State Bank's online banking services?

* 5. On a scale of 1 to 10, with 10 being the most positive, how would you rate the level of customer service you've experienced with Commercial State Bank?

* 6. Do you prefer online banking, personal phone calls or in-person visits to the bank?

* 7. How many times have you visited your branch in the last quarter?

* 8. How many times have you spoken with your banker in the last quarter?

* 9. How many times have you used your online banking account in the last quarter?

* 10. Please tell us why you enjoy being a customer of Commercial State Bank or if there is something you'd like to see us improve. We want to hear from you.

* 11. How likely are you to refer someone to Commercial State Bank?

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