Mid-Season Assessment

Question Title

* Which answer would best describe your company as it relates to fuel delivery efficiency?

I deliver my accounts according to the projections calculated by my back-office-system and trust that the results will be close to forecasted.

I review my back-office-system projections and make minor adjustments for the weather and for the resources I have available at the time.

I closely monitor delivery settings and exceptions within my back-office systems, continuously make adjustments to projections for next deliveries, watch and use my monitored tanks for accurate deliveries and pay special attention to any outliers that represent my greatest risk.

Question Title

* Which answer would best describe your company as it relates to the fall cold snap?

When the first cold snap hits I implement an all-hands-on-deck policy until the surge subsides

When the upcoming cold snap is announced, I then make plans for proper staffing and rearrange my priorities in order to accommodate the influx of orders, based on past experiences.

By the time I hear about the encroaching cold snap, I have already identified my previously poor performing customers, their tanks and equipment and have made whatever corrections were necessary to bring them in line.

Question Title

* Which answer would best describe your company as it relates to customer gains?

I currently do not track how a customer has heard about our company.

I know that I have codes set up in the system for my customer service representatives to use but they generally elect to use the same few codes.

I have set up gain and loss reasons in my system aligned with other related processes within the company and have trained my customer service staff on the importance of this activity, as I monitor it closely.

Question Title

* Which answer would best describe your company as it relates to extended gross margin goals?

I do all of my supply tracking and costing outside of my back-office system and therefore cannot monitor my margins at the detail level.

Although I input my liquid product receipts into my back-office system for inventory and accounts payable purposes, I do not depend on my back-office systems margin calculations due to external variables that are introduced through my executed hedge positions.

I produce accurate margins for all of my classes of trade within each price program and monitor them daily for any unexpected variance from that which I expect to see at those levels.

Question Title

* Which answer would best describe your company as it relates to contract customers?

I do track my service contract revenues but do not monitor my costs of performing service other than month end.

I track my contract service revenues by plan type but do not accurately monitor an individual customer’s service profitability within their contract year.

I have very tight service inventory controls in place along with labor rates, both contributing to overall accurate costs for margin calculations down to the customer and service transaction level, allowing me to create identify any non-performers.