Exit Sugar Land - Customer Service Survey Question Title * What was the general reason you contacted the City of Sugar Land? Animal Services Code Enforcement/Code Violation Drainage Fire Non-Emergency Food Inspection Garbage/Recycling General Question/Concern Municipal Court(Tickets/Violations) Parks and Recreation Permits/Building Inspections Police Non-Emergency Public Works Sidewalk/Street/Curb/Pothole Repair Special Events Traffic Signal/Signage Traffic/Parking Safety Water Leak/Sewer Backup Water Utility/Bill Meeting w/ City Staff Other (please specify) Question Title * How did you make your initial request? Called 311 Contact Center Called City Hall/Department Directly Email MySugarLand Mobile app City website In-person Other (please specify) Question Title * Please rate your satisfaction using a 5-point scale, where 1 means "Very Dissatisfied" and 5 means "Very Satisfied." 1 2 3 4 5 How quickly it took the City to respond/resolve How quickly it took the City to respond/resolve 1 How quickly it took the City to respond/resolve 2 How quickly it took the City to respond/resolve 3 How quickly it took the City to respond/resolve 4 How quickly it took the City to respond/resolve 5 Ease of contacting the City of Sugar Land Ease of contacting the City of Sugar Land 1 Ease of contacting the City of Sugar Land 2 Ease of contacting the City of Sugar Land 3 Ease of contacting the City of Sugar Land 4 Ease of contacting the City of Sugar Land 5 Accuracy of the information/assistance given Accuracy of the information/assistance given 1 Accuracy of the information/assistance given 2 Accuracy of the information/assistance given 3 Accuracy of the information/assistance given 4 Accuracy of the information/assistance given 5 Satisfaction with quality of customer service provided Satisfaction with quality of customer service provided 1 Satisfaction with quality of customer service provided 2 Satisfaction with quality of customer service provided 3 Satisfaction with quality of customer service provided 4 Satisfaction with quality of customer service provided 5 Question Title * On what date did you contact the City of Sugar Land? Date Date Question Title * If you recall it, what was the name of the staff member(s) who assisted you? Question Title * Please provide any additional comments, information, and/or suggestions. Next
