Serco Communications Audit

We appreciate your input so we may improve upon our corporate communications services. All responses are anonymous so please answer truthfully.

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* 1. How well do you feel you know Serco?

I know the company very well.

I know a fair amount about the company.

I know just a little about the company.

I know almost nothing about the company.

Knowing about the company is not important to me.

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* 2. For which information items to do you believe it is very important that you receive communications about:

The company's overall strategy for the future

The overall financial performance of the company

The company's capabilities/service offerings to customers

Journey to Excellence initiatives

Human Resources/Benefits

Issues and trends affecting our business

Key customer business issues

Government affairs/issues affecting our business

Company success stories

Community involvement

Other (please specify)

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* 3. How much of LifeLine do you read (bi-weekly e-newsletter)?

Generally read all of it

Read most of it

Read some of it

Only skim through it

Don't read it at all

Comments:

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* 4. How often do you use the OurWorld-NA portal?

Several times a day

Once per day

Once per week

Once per month

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* 5. What content is most useful to you on the OurWorld-NA portal?

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* 6. What changes would you like to see made to the OurWorld-NA portal?

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* 7. Do you read Journey to Excellence newsletters?

Yes

Sometimes

Comments

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* 8. Do you watch Serco videos on demand (such as Discover Serco, CEO Connections and corporate videos)?

Yes

Sometimes

Comments

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* 9. Would you be interested in attending virtual brown bag style lunch "get togethers" with our leaders?

Yes

Unsure

Comments

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* 10. Would you be interested in participating in a Serco mentoring program?

Yes

Maybe

Comments

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* 11. Are you interested in joining the Employee Communications Council?

Yes

If yes, please provide name and email here

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* 12. Overall, how satisfied are you with corporate communications within Serco?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 13. Which best describes your impression of communications within Serco?

Keeps us fully informed

Keeps us fairly well informed

Keeps us adequately informed

Gives us only a limited amount of information

Doesn't tell us much at all about what's going on

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* 14. Do you believe we use appropriate communication tools that keep employees informed and engaged?

Yes

Not sure

If not, what other communication tools do you suggest we use:

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* 15. What is the best thing about communications in Serco?

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* 16. How can we improve corporate communications?

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* 17. From which of the following sources do you now receive most of your information about what is going on in the company? Rank your top six information sources (with #1 being the highest).

	Rank
Company communications email (LifeLine, CEO Messages)	Company communications email (LifeLine, CEO Messages) Rank menu
Company intranet (OurWorld-NA)	Company intranet (OurWorld-NA) Rank menu
Company magazine (Scoop)	Company magazine (Scoop) Rank menu
Company website (www.serco-na.com)	Company website (www.serco-na.com) Rank menu
Group meetings at work location	Group meetings at work location Rank menu
My immediate supervisor	My immediate supervisor Rank menu
The grapevine	The grapevine Rank menu

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* 18. Proceed to next question (#19).

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* 19. Considering everything, how satisfied are you with the amount and quality of corporate communications in the company?

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Very Satisfied
Satisfaction level	Satisfaction level Very Dissatisfied	Satisfaction level Somewhat Dissatisfied	Satisfaction level Somewhat Satisfied	Satisfaction level Very Satisfied

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* 20. I am kept well informed about my company plans and progress.

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Very Satisfied
Satisfaction level	Satisfaction level Very Dissatisfied	Satisfaction level Somewhat Dissatisfied	Satisfaction level Somewhat Satisfied	Satisfaction level Very Satisfied

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* 21. There is good communication in my department.

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Very Satisfied
Satisfaction level	Satisfaction level Very Dissatisfied	Satisfaction level Somewhat Dissatisfied	Satisfaction level Somewhat Satisfied	Satisfaction level Very Satisfied

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* 22. I am kept well informed by upper management on what's going on in the company.

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Very Satisfied
Satisfaction level	Satisfaction level Very Dissatisfied	Satisfaction level Somewhat Dissatisfied	Satisfaction level Somewhat Satisfied	Satisfaction level Very Satisfied

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* 23. What best describes your position?

Staff

Manager

Director

SVP or above

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* 24. From which of the following sources would you prefer to receive most of your information about what is going on in your company?

	Yes	No
The grapevine	The grapevine Yes	The grapevine No
My immediate supervisor	My immediate supervisor Yes	My immediate supervisor No
Group meetings at our work location	Group meetings at our work location Yes	Group meetings at our work location No
LifeLine/Bulletins/Corporate Email Communications	LifeLine/Bulletins/Corporate Email Communications Yes	LifeLine/Bulletins/Corporate Email Communications No
Company magazine (Scoop)	Company magazine (Scoop) Yes	Company magazine (Scoop) No
Company intranet (OurWorld-NA)	Company intranet (OurWorld-NA) Yes	Company intranet (OurWorld-NA) No
Company website (www.serco-na.com)	Company website (www.serco-na.com) Yes	Company website (www.serco-na.com) No
Corporate videos (Discover Serco, CEO Connections)	Corporate videos (Discover Serco, CEO Connections) Yes	Corporate videos (Discover Serco, CEO Connections) No

Other (please specify)