City Performance Survey 2020

City Performance Survey

The city manager would like to know how its departments are responding to the needs of the citizens. This survey is provided to ask some general questions about city services and to allow you, the resident or business owner, the opportunity to tell us how we are doing in taking care of the needs of our community.

Please take a little time and complete the following 26 questions. While you are welcome to complete the survey anonymously, contact information is appreciated.

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* 1. How would you describe the City of Roswell as a place to live?

Excellent

Good

Fair

Poor

Very Poor

Don't Know

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* 2. How would you rate the City’s efforts to involve residents in the decision-making process?

Excellent

Good

Fair

Poor

Very Poor

Don't Know

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* 3. How safe do you feel walking the streets of your neighborhood after dark?

Very Safe

Safe

Neutral

Unsafe

Very unsafe

Don't Know

Question Title

* 4. How do you prefer to receive City of Roswell public information?

City of Roswell website - www.roswell-nm.gov

Facebook page

Twitter

Instagram

Roswell Daily Record

Local Radio Spots

Community Calendar on seeroswell.com

News Releases

Public Forum

City Committee or Council Meetings

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* 5. Are you satisfied with the information found on the website or social media pages?

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Don't know

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* 6. In general, do you feel you are getting your money’s worth from your tax dollars?

Yes

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* 7. Do you feel you are getting your money’s worth from Solid Waste, Water and Sewer utilities?

	Yes	No	Don't know	No opinion
Solid Waste (Landfill)	Solid Waste (Landfill) Yes	Solid Waste (Landfill) No	Solid Waste (Landfill) Don't know	Solid Waste (Landfill) No opinion
Water	Water Yes	Water No	Water Don't know	Water No opinion
Sewer	Sewer Yes	Sewer No	Sewer Don't know	Sewer No opinion

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* 8. Overall, how would you rate Police service?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Call Response	Call Response Excellent	Call Response Good	Call Response Fair	Call Response Poor	Call Response Very Poor	Call Response Don't know
Law Enforcement	Law Enforcement Excellent	Law Enforcement Good	Law Enforcement Fair	Law Enforcement Poor	Law Enforcement Very Poor	Law Enforcement Don't know
Patrols	Patrols Excellent	Patrols Good	Patrols Fair	Patrols Poor	Patrols Very Poor	Patrols Don't know
Crime Prevention	Crime Prevention Excellent	Crime Prevention Good	Crime Prevention Fair	Crime Prevention Poor	Crime Prevention Very Poor	Crime Prevention Don't know
Animal Control	Animal Control Excellent	Animal Control Good	Animal Control Fair	Animal Control Poor	Animal Control Very Poor	Animal Control Don't know
Dispatch Service	Dispatch Service Excellent	Dispatch Service Good	Dispatch Service Fair	Dispatch Service Poor	Dispatch Service Very Poor	Dispatch Service Don't know

Question Title

* 9. Overall, how would you rate Fire service?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Call Response	Call Response Excellent	Call Response Good	Call Response Fair	Call Response Poor	Call Response Very Poor	Call Response Don't know
Fire Prevention	Fire Prevention Excellent	Fire Prevention Good	Fire Prevention Fair	Fire Prevention Poor	Fire Prevention Very Poor	Fire Prevention Don't know
Emergency Medical Services	Emergency Medical Services Excellent	Emergency Medical Services Good	Emergency Medical Services Fair	Emergency Medical Services Poor	Emergency Medical Services Very Poor	Emergency Medical Services Don't know
Dispatch Services	Dispatch Services Excellent	Dispatch Services Good	Dispatch Services Fair	Dispatch Services Poor	Dispatch Services Very Poor	Dispatch Services Don't know

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* 10. Overall, how would you rate Parks & Recreation?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Condition of Park Property	Condition of Park Property Excellent	Condition of Park Property Good	Condition of Park Property Fair	Condition of Park Property Poor	Condition of Park Property Very Poor	Condition of Park Property Don't know
Types of Programs	Types of Programs Excellent	Types of Programs Good	Types of Programs Fair	Types of Programs Poor	Types of Programs Very Poor	Types of Programs Don't know
Number of Programs	Number of Programs Excellent	Number of Programs Good	Number of Programs Fair	Number of Programs Poor	Number of Programs Very Poor	Number of Programs Don't know
Cemetery Services	Cemetery Services Excellent	Cemetery Services Good	Cemetery Services Fair	Cemetery Services Poor	Cemetery Services Very Poor	Cemetery Services Don't know
Facility Rental	Facility Rental Excellent	Facility Rental Good	Facility Rental Fair	Facility Rental Poor	Facility Rental Very Poor	Facility Rental Don't know
Sports Registration	Sports Registration Excellent	Sports Registration Good	Sports Registration Fair	Sports Registration Poor	Sports Registration Very Poor	Sports Registration Don't know
Roswell Recreation and Aquatic Center	Roswell Recreation and Aquatic Center Excellent	Roswell Recreation and Aquatic Center Good	Roswell Recreation and Aquatic Center Fair	Roswell Recreation and Aquatic Center Poor	Roswell Recreation and Aquatic Center Very Poor	Roswell Recreation and Aquatic Center Don't know
Roswell Adult Center	Roswell Adult Center Excellent	Roswell Adult Center Good	Roswell Adult Center Fair	Roswell Adult Center Poor	Roswell Adult Center Very Poor	Roswell Adult Center Don't know

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* 11. Overall, how would you rate Administrative Services?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Meter Reading	Meter Reading Excellent	Meter Reading Good	Meter Reading Fair	Meter Reading Poor	Meter Reading Very Poor	Meter Reading Don't know
Billing (water/sewer)	Billing (water/sewer) Excellent	Billing (water/sewer) Good	Billing (water/sewer) Fair	Billing (water/sewer) Poor	Billing (water/sewer) Very Poor	Billing (water/sewer) Don't know
Accounts Payable	Accounts Payable Excellent	Accounts Payable Good	Accounts Payable Fair	Accounts Payable Poor	Accounts Payable Very Poor	Accounts Payable Don't know
Accounts Receivable	Accounts Receivable Excellent	Accounts Receivable Good	Accounts Receivable Fair	Accounts Receivable Poor	Accounts Receivable Very Poor	Accounts Receivable Don't know
Human Resources	Human Resources Excellent	Human Resources Good	Human Resources Fair	Human Resources Poor	Human Resources Very Poor	Human Resources Don't know
Information Technology (IT)	Information Technology (IT) Excellent	Information Technology (IT) Good	Information Technology (IT) Fair	Information Technology (IT) Poor	Information Technology (IT) Very Poor	Information Technology (IT) Don't know

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* 12. Overall, how would you rate Public Works?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Street Lights	Street Lights Excellent	Street Lights Good	Street Lights Fair	Street Lights Poor	Street Lights Very Poor	Street Lights Don't know
Street Signs	Street Signs Excellent	Street Signs Good	Street Signs Fair	Street Signs Poor	Street Signs Very Poor	Street Signs Don't know
Road Maintenance	Road Maintenance Excellent	Road Maintenance Good	Road Maintenance Fair	Road Maintenance Poor	Road Maintenance Very Poor	Road Maintenance Don't know
Upkeep of Public Buildings	Upkeep of Public Buildings Excellent	Upkeep of Public Buildings Good	Upkeep of Public Buildings Fair	Upkeep of Public Buildings Poor	Upkeep of Public Buildings Very Poor	Upkeep of Public Buildings Don't know
Building Rentals	Building Rentals Excellent	Building Rentals Good	Building Rentals Fair	Building Rentals Poor	Building Rentals Very Poor	Building Rentals Don't know
Landfill	Landfill Excellent	Landfill Good	Landfill Fair	Landfill Poor	Landfill Very Poor	Landfill Don't know
Sidewalks/Roads	Sidewalks/Roads Excellent	Sidewalks/Roads Good	Sidewalks/Roads Fair	Sidewalks/Roads Poor	Sidewalks/Roads Very Poor	Sidewalks/Roads Don't know
Drainage	Drainage Excellent	Drainage Good	Drainage Fair	Drainage Poor	Drainage Very Poor	Drainage Don't know

Question Title

* 13. How would you rate the customer service provided by the Building, Planning & Zoning & Special Services departments?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Permitting	Permitting Excellent	Permitting Good	Permitting Fair	Permitting Poor	Permitting Very Poor	Permitting Don't know
Development Review	Development Review Excellent	Development Review Good	Development Review Fair	Development Review Poor	Development Review Very Poor	Development Review Don't know
Completed Development	Completed Development Excellent	Completed Development Good	Completed Development Fair	Completed Development Poor	Completed Development Very Poor	Completed Development Don't know
Planning & Zoning Process	Planning & Zoning Process Excellent	Planning & Zoning Process Good	Planning & Zoning Process Fair	Planning & Zoning Process Poor	Planning & Zoning Process Very Poor	Planning & Zoning Process Don't know
Building Permit Process	Building Permit Process Excellent	Building Permit Process Good	Building Permit Process Fair	Building Permit Process Poor	Building Permit Process Very Poor	Building Permit Process Don't know
Building Inspections	Building Inspections Excellent	Building Inspections Good	Building Inspections Fair	Building Inspections Poor	Building Inspections Very Poor	Building Inspections Don't know
Code Enforcement	Code Enforcement Excellent	Code Enforcement Good	Code Enforcement Fair	Code Enforcement Poor	Code Enforcement Very Poor	Code Enforcement Don't know

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* 14. Overall, how would you rate the City offices?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Fair	Courtesy Poor	Courtesy Very Poor	Courtesy Don't know
Response time to requests	Response time to requests Excellent	Response time to requests Good	Response time to requests Fair	Response time to requests Poor	Response time to requests Very Poor	Response time to requests Don't know
Access to Department Heads	Access to Department Heads Excellent	Access to Department Heads Good	Access to Department Heads Fair	Access to Department Heads Poor	Access to Department Heads Very Poor	Access to Department Heads Don't know
Access to Elected Officials	Access to Elected Officials Excellent	Access to Elected Officials Good	Access to Elected Officials Fair	Access to Elected Officials Poor	Access to Elected Officials Very Poor	Access to Elected Officials Don't know

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* 15. Overall, how would you rate the City Clerk’s and Public Affairs offices when it comes to providing information?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Response time to Information of Public Records requests	Response time to Information of Public Records requests Excellent	Response time to Information of Public Records requests Good	Response time to Information of Public Records requests Fair	Response time to Information of Public Records requests Poor	Response time to Information of Public Records requests Very Poor	Response time to Information of Public Records requests Don't know
Communication to the Public	Communication to the Public Excellent	Communication to the Public Good	Communication to the Public Fair	Communication to the Public Poor	Communication to the Public Very Poor	Communication to the Public Don't know
Information to the Public	Information to the Public Excellent	Information to the Public Good	Information to the Public Fair	Information to the Public Poor	Information to the Public Very Poor	Information to the Public Don't know
Website	Website Excellent	Website Good	Website Fair	Website Poor	Website Very Poor	Website Don't know
Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap)	Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap) Excellent	Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap) Good	Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap) Fair	Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap) Poor	Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap) Very Poor	Social Media (Facebook, Instagram, Twitter, Linked In and Snap Chap) Don't know
News Releases	News Releases Excellent	News Releases Good	News Releases Fair	News Releases Poor	News Releases Very Poor	News Releases Don't know
Calendar for City Business, Meetings and Council Information/Agendas	Calendar for City Business, Meetings and Council Information/Agendas Excellent	Calendar for City Business, Meetings and Council Information/Agendas Good	Calendar for City Business, Meetings and Council Information/Agendas Fair	Calendar for City Business, Meetings and Council Information/Agendas Poor	Calendar for City Business, Meetings and Council Information/Agendas Very Poor	Calendar for City Business, Meetings and Council Information/Agendas Don't know
Calendar for Special Events	Calendar for Special Events Excellent	Calendar for Special Events Good	Calendar for Special Events Fair	Calendar for Special Events Poor	Calendar for Special Events Very Poor	Calendar for Special Events Don't know

Question Title

* 16. Overall, how would you rate the Library system?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Fair	Courtesy Poor	Courtesy Very Poor	Courtesy Don't know
Available Selection	Available Selection Excellent	Available Selection Good	Available Selection Fair	Available Selection Poor	Available Selection Very Poor	Available Selection Don't know
Programs	Programs Excellent	Programs Good	Programs Fair	Programs Poor	Programs Very Poor	Programs Don't know

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* 17. Have you attended a City of Roswell commission, committee or council meeting in the past 12 months?

Yes

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* 18. If you've answered yes to question 17, how would you rate the meeting organization, coverage of pertinent information and ability to involve the public?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
City Council	City Council Excellent	City Council Good	City Council Fair	City Council Poor	City Council Very Poor	City Council Don't know
Finance Committee	Finance Committee Excellent	Finance Committee Good	Finance Committee Fair	Finance Committee Poor	Finance Committee Very Poor	Finance Committee Don't know
General Services Committee	General Services Committee Excellent	General Services Committee Good	General Services Committee Fair	General Services Committee Poor	General Services Committee Very Poor	General Services Committee Don't know
Infrastructure Committee	Infrastructure Committee Excellent	Infrastructure Committee Good	Infrastructure Committee Fair	Infrastructure Committee Poor	Infrastructure Committee Very Poor	Infrastructure Committee Don't know
Legal Committee	Legal Committee Excellent	Legal Committee Good	Legal Committee Fair	Legal Committee Poor	Legal Committee Very Poor	Legal Committee Don't know
Cemetery Board	Cemetery Board Excellent	Cemetery Board Good	Cemetery Board Fair	Cemetery Board Poor	Cemetery Board Very Poor	Cemetery Board Don't know
Parks and Recreation Commission	Parks and Recreation Commission Excellent	Parks and Recreation Commission Good	Parks and Recreation Commission Fair	Parks and Recreation Commission Poor	Parks and Recreation Commission Very Poor	Parks and Recreation Commission Don't know
Occupancy Tax Board	Occupancy Tax Board Excellent	Occupancy Tax Board Good	Occupancy Tax Board Fair	Occupancy Tax Board Poor	Occupancy Tax Board Very Poor	Occupancy Tax Board Don't know
Commission on Aging	Commission on Aging Excellent	Commission on Aging Good	Commission on Aging Fair	Commission on Aging Poor	Commission on Aging Very Poor	Commission on Aging Don't know
Pecos Valley Regional Communications Center Board	Pecos Valley Regional Communications Center Board Excellent	Pecos Valley Regional Communications Center Board Good	Pecos Valley Regional Communications Center Board Fair	Pecos Valley Regional Communications Center Board Poor	Pecos Valley Regional Communications Center Board Very Poor	Pecos Valley Regional Communications Center Board Don't know
Planning & Zoning Commission	Planning & Zoning Commission Excellent	Planning & Zoning Commission Good	Planning & Zoning Commission Fair	Planning & Zoning Commission Poor	Planning & Zoning Commission Very Poor	Planning & Zoning Commission Don't know
Public Safety Committee	Public Safety Committee Excellent	Public Safety Committee Good	Public Safety Committee Fair	Public Safety Committee Poor	Public Safety Committee Very Poor	Public Safety Committee Don't know
Roswell Museum & Art Center Board of Trustees	Roswell Museum & Art Center Board of Trustees Excellent	Roswell Museum & Art Center Board of Trustees Good	Roswell Museum & Art Center Board of Trustees Fair	Roswell Museum & Art Center Board of Trustees Poor	Roswell Museum & Art Center Board of Trustees Very Poor	Roswell Museum & Art Center Board of Trustees Don't know
Roswell Library Board of Trustees	Roswell Library Board of Trustees Excellent	Roswell Library Board of Trustees Good	Roswell Library Board of Trustees Fair	Roswell Library Board of Trustees Poor	Roswell Library Board of Trustees Very Poor	Roswell Library Board of Trustees Don't know
Airport Commission	Airport Commission Excellent	Airport Commission Good	Airport Commission Fair	Airport Commission Poor	Airport Commission Very Poor	Airport Commission Don't know

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* 19. How would you rate the following facilities and services?

	Excellent	Good	Fair	Poor	Very Poor	Don't know
Pecos Trails Transit	Pecos Trails Transit Excellent	Pecos Trails Transit Good	Pecos Trails Transit Fair	Pecos Trails Transit Poor	Pecos Trails Transit Very Poor	Pecos Trails Transit Don't know
Roswell Museum & Art Center	Roswell Museum & Art Center Excellent	Roswell Museum & Art Center Good	Roswell Museum & Art Center Fair	Roswell Museum & Art Center Poor	Roswell Museum & Art Center Very Poor	Roswell Museum & Art Center Don't know
Spring River Park & Zoo	Spring River Park & Zoo Excellent	Spring River Park & Zoo Good	Spring River Park & Zoo Fair	Spring River Park & Zoo Poor	Spring River Park & Zoo Very Poor	Spring River Park & Zoo Don't know
Roswell Convention & Civic Center	Roswell Convention & Civic Center Excellent	Roswell Convention & Civic Center Good	Roswell Convention & Civic Center Fair	Roswell Convention & Civic Center Poor	Roswell Convention & Civic Center Very Poor	Roswell Convention & Civic Center Don't know
Municipal Court	Municipal Court Excellent	Municipal Court Good	Municipal Court Fair	Municipal Court Poor	Municipal Court Very Poor	Municipal Court Don't know
Nancy Lopez Golf Course	Nancy Lopez Golf Course Excellent	Nancy Lopez Golf Course Good	Nancy Lopez Golf Course Fair	Nancy Lopez Golf Course Poor	Nancy Lopez Golf Course Very Poor	Nancy Lopez Golf Course Don't know
Roswell Public Library	Roswell Public Library Excellent	Roswell Public Library Good	Roswell Public Library Fair	Roswell Public Library Poor	Roswell Public Library Very Poor	Roswell Public Library Don't know
Visitor Center	Visitor Center Excellent	Visitor Center Good	Visitor Center Fair	Visitor Center Poor	Visitor Center Very Poor	Visitor Center Don't know
City Hall	City Hall Excellent	City Hall Good	City Hall Fair	City Hall Poor	City Hall Very Poor	City Hall Don't know
Roswell Adult Center	Roswell Adult Center Excellent	Roswell Adult Center Good	Roswell Adult Center Fair	Roswell Adult Center Poor	Roswell Adult Center Very Poor	Roswell Adult Center Don't know
Roswell Recycling	Roswell Recycling Excellent	Roswell Recycling Good	Roswell Recycling Fair	Roswell Recycling Poor	Roswell Recycling Very Poor	Roswell Recycling Don't know
Water Department	Water Department Excellent	Water Department Good	Water Department Fair	Water Department Poor	Water Department Very Poor	Water Department Don't know
Code Enforcement	Code Enforcement Excellent	Code Enforcement Good	Code Enforcement Fair	Code Enforcement Poor	Code Enforcement Very Poor	Code Enforcement Don't know
Animal Control	Animal Control Excellent	Animal Control Good	Animal Control Fair	Animal Control Poor	Animal Control Very Poor	Animal Control Don't know
Roswell International Air Center	Roswell International Air Center Excellent	Roswell International Air Center Good	Roswell International Air Center Fair	Roswell International Air Center Poor	Roswell International Air Center Very Poor	Roswell International Air Center Don't know
Trash - Residential or Commercial	Trash - Residential or Commercial Excellent	Trash - Residential or Commercial Good	Trash - Residential or Commercial Fair	Trash - Residential or Commercial Poor	Trash - Residential or Commercial Very Poor	Trash - Residential or Commercial Don't know
On-line Bill Pay	On-line Bill Pay Excellent	On-line Bill Pay Good	On-line Bill Pay Fair	On-line Bill Pay Poor	On-line Bill Pay Very Poor	On-line Bill Pay Don't know
Roswell Recreation and Aquatic Center	Roswell Recreation and Aquatic Center Excellent	Roswell Recreation and Aquatic Center Good	Roswell Recreation and Aquatic Center Fair	Roswell Recreation and Aquatic Center Poor	Roswell Recreation and Aquatic Center Very Poor	Roswell Recreation and Aquatic Center Don't know

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* 20. How would you rate the city in terms of overall upkeep and cleanliness?

Excellent

Good

Fair

Poor

Very Poor

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* 1. How would you describe the City of Roswell as a place to live?

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* 2. How would you rate the City’s efforts to involve residents in the decision-making process?

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* 3. How safe do you feel walking the streets of your neighborhood after dark?

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* 4. How do you prefer to receive City of Roswell public information?

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* 5. Are you satisfied with the information found on the website or social media pages?

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* 6. In general, do you feel you are getting your money’s worth from your tax dollars?

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* 7. Do you feel you are getting your money’s worth from Solid Waste, Water and Sewer utilities?

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* 8. Overall, how would you rate Police service?

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* 9. Overall, how would you rate Fire service?

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* 10. Overall, how would you rate Parks & Recreation?

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* 11. Overall, how would you rate Administrative Services?

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* 12. Overall, how would you rate Public Works?

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* 13. How would you rate the customer service provided by the Building, Planning & Zoning & Special Services departments?

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* 14. Overall, how would you rate the City offices?

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* 15. Overall, how would you rate the City Clerk’s and Public Affairs offices when it comes to providing information?

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* 16. Overall, how would you rate the Library system?

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* 17. Have you attended a City of Roswell commission, committee or council meeting in the past 12 months?

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* 18. If you've answered yes to question 17, how would you rate the meeting organization, coverage of pertinent information and ability to involve the public?

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* 19. How would you rate the following facilities and services?

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* 20. How would you rate the city in terms of overall upkeep and cleanliness?

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* 21. What is the biggest problem you see facing the City of Roswell or what do you like least about the City of Roswell?

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* 22. What do you like best about the City of Roswell?

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* 23