Hyperlink's Conversion Consultant Expert Quiz

Dear Hyperlink Retailer,

Thank you for investing 5 Minutes to complete our 10 Question "Conversion Consultant Expert" Quiz!
By perfecting conversion techniques you and your team will be able to maximize every Customer interaction! You will be giving your Customers not only what they want, but what they need while turning them into “Customers for Life”!

Once you "Ace" the 10 quiz questions, please be on the lookout for your Hyperlink University "Conversion Consultant Expert" Diploma, framed & suitable for showing-off! Dealing with Experts builds Customer confidence!

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All responses are kept completely confidential.

Name (as you'd like to appear on diploma):

Store Name:

Store Address:

Email Address:

Mobile Number:

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1. What’s the Best Way to Grow Your Conversion Consultant Expert % of New & Replenishment Customers?

Engaging & talking with all in-store New & Replenishment Customers all-day-every-day & every-month

In-Reach to all Customers by Phone & E-Mail & Text (ex: Elevate Smile & Dial & Marketing, or WebPOS)

Out-Reach to all Potential Customers thru Social Media (ex: Facebook, Google-My-Business, etc)

All of the above!

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2. What is the Conversion Consultant Expert’s “Phrase That Pays?”

“Switch to Boost and your life will be perfect!”

“Give us a few minutes and we’ll save the world!”

“Are you here for change for the bus or the parking meter?”

“Do you have any Friends or Family with a current Metro or Cricket phone, that they’d LOVE to bring over to Boost’s Expanded Network, and EVERYONE SAVES MONEY EVERY MONTH on a Family Plan?!”

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3. How is your Conversion Rate calculated?

BYOD + Rainbows & Unicorns

Port-In’s divided into Jupiter & Mars

New Activations & Upgrades + Peanut Butter & Jelly

New Activations + Upgrades divided into total Replenishments! (50 Acts + 25 Upgs / 250 Rpls = 30% Conv!)

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4. What are Good % & Great % Goals for Healthy Conversion Rates?

1,000% & 2,000%

5% & 10%

90% & 100%

20% = Goodness & 30% = Greatness!

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5. If you have 100 “Rpl” Customers, how many “Acts” + “Upgs” do you need for a 30% Conversion Rate?

300

100

Combination of 30 Activations & Upgrades!

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6. Which Questions are great additions to your “100% Ask” with EVERY Person who walks into Your Store?

Did you know you qualify for a phone Upgrade, and to Add-A-Line to a Boost Mobile Family Plan?

Did you know you can bring your existing number & current phone to Boost Mobile today?

Did you know Boost Mobile Auto-Top-Up (“ATU”) can save you time & money?

All of the above!

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7. Does Porting-In New Activations & Upgrading Existing Customers help increase your BYOD on XP Percentage?

Maybe

Not sure

Ask me later

YES!

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8. Where can you find current Act & Upg & Rpl data, to calculate the Conversion Rate for your Store?

From a Fortune Teller

From Reading the Stars in the Clear Night Sky

From asking any Random Person on the Sidewalk

Elevate POS, or epay Back-Office, or ask your Hyperlink or Boost Reps!

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9. How can you EASILY attain Lifelong Fame & Fortune by Increasing Potential Customers to Convert?

Make sure all Existing Customers are Raving-Fans, then ask for Referrals

Shout-Out Socially-Distant Own-The-Mile #HyperSidewalk Customer-Appreciation Events

Set a Monthly Marketing Budget DOUBLED by Hyperlink’s 50/50 Local-Marketing Matching-Funds Program

All of the above!

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10. How can you EASILY attain Lifelong Fame & Fortune with Churn-Crushing “Customers-For-Life” PLUS increase your 3MR & 6MR & Infinity-MR? (Hint: Of the 12 things within every Retailer’s control to eliminate churn, 10 of them happen at the original point-of-sale!)

1) Right-Sizing Devices!

2) Port-Ins with BYOD’s!

3) Bundled Accessories!

4) Right-Sizing Rate Plans!

5) Right-Sizing Family Plans from Referrals!

6) Right-Sizing Value-Added-Services (LD, etc)!

7) Right-Sizing Handset Protection/Insurance!

8) Set Replenishment Schedules in Device Calendars!

9) Transfer & Set-Up Content (Social Media, Music, Pics, Contacts, Apps, etc)

10) Program Store Number & Rep Selfie as Caller ID in Device Speed-Dial for Questions & Testimonials/Referrals!

11) After-Sale: Smile & Dial to make sure ALL Customers are THRILLED!

12) After-Sale: Text & Email to make sure ALL Customers are THRILLED!

All of the above!