Introduction

The ECC is concerned that the level of monitoring activity and subject commentary officials in the Ministry of Education and ERO has increased over recent months.  While that alone is not an issue and may be welcomed by many, the approach is proving to be problematic for some members, with experiences including feeling like being ambushed and/or bullied by officials, nit-picking and deliberately seeking non-compliances, and (occasionally) misinterpretation of regulations and/or licensing criteria.

We want to engage with the Ministry and ERO to collect examples of what is working well with the increased monitoring effort, what is not working well, and our suggestions for improving the process moving forward.  To do that, we need your help.

Your responses to the survey will enable us to have meaningful conversations with these agencies.  While we promise to keep your responses confidential, we do ask at the end of the survey if you are willing to allow your experience to be identified so the Ministry and ERO can properly investigate.  This option is your decision to make and we will respect your decision either way.

Please answer on behalf of a centre that has experienced a Ministry of Education Audit or ERO Assurance Review.

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* 1. Has your centre been audited for compliance by the Ministry of Education, or have you participated in an Assurance (compliance) Review – Akanuku by ERO in the last six months?

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* 2. Is your centre...

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* 3. Is the centre that was audited/reviewed located in:

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* 4. If this was a Ministry audit, did it follow a separate complaint received by the Ministry?

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* 5. Were you given details of the complaint prior to the Ministry’s investigation?

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* 6. What went well with the audit / review?

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* 7. What did not go well with the audit / review?

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* 8. Please rate the following aspects of your audit / review

  Very Poor Poor Neither poor nor excellent Good Excellent
We were told why we are being audited by the Ministry
We were treated with respect by the Ministry officials
We were given the opportunity to explain any contributing circumstances
We were given the opportunity to fix any minor compliance issues
We were not made to feel guilty
We were given the details of any complaint that led to the audit / review
We felt we could question and seek more information for any unfamiliar requirement

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* 9. If the audit / review did not go well for your centre, was it:

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* 10. Were there aspects of the findings that you accept you need to correct?

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* 11. Were there aspects of the findings that you felt were inaccurate or unfair?

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* 12. Were you given sufficient time to fix identified issues?

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* 13. Did you feel unnecessarily pressured or bullied?

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* 14. Was your license reassessed from full to provisional?

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* 15. Was your license suspended for a period of time?

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* 16. Were you offered support or advice (eg: SELO)?

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* 17. How easy do you feel it is to deal with Ministry of Education Officials currently?

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* 18. Do you believe it has got easier or harder to work with Ministry officials/ERO officials compared to 12 months ago?

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* 19. How easy do you feel it is to deal with ERO reviewers currently?

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* 20. What one thing would you change about the Ministry's approach to improve it?

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* 21. What one thing would you change about ERO's approach to improve it?

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* 22. We are interested in your story.  If you have more to say, e-mail ceo@ecc.org.nz

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* 23. Are you happy to be identified when we talk to the Ministry / ERO?  If so, please enter your e-mail address and name below

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* 24. Do you believe that if you stand up to the Ministry or ERO, or challenge their view, you will be penalised?

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* 25. Any last comments?

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* 26. Are you willing to help the sector by telling your story more publically?  We will help you, but we need examples to back up our concerns.  Will you help us out?  Leave your name and e-mail and mobile below

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