Feedback and Complaints Survey

Your voice can make a difference.

This survey is about understanding how the ACT Education Directorate's complaints and feedback process works for you and how it can work better.

Question Title

1. How familiar are you with the process for providing feedback or making a complaint about your child's school?

Very familiar

Somewhat familiar

Not at all familiar

Question Title

2. How easy do you find it to access information about how to raise a complaint?

Very easy

Somewhat easy

Difficult

Very difficult

Question Title

3. Where did you first learn about the feedback and complaints process?

School communication

Website

Other parents

Social media

Other (please specify)

Question Title

4. Have you used the Education Directorate's feedback and complaints system?

Yes

No

If no, why not?